Eva Sirova
London
Summary
Positive, empathetic, and reliable, bringing passion for helping others and excellent problem-solving abilities. Equipped with communication and organizational skills to assist and support individuals effectively. Committed to making meaningful impact by providing compassionate and efficient assistance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communication & People Manager
Educated Body & Nuffield Health
08.2019 - Current
- Developed strong relationships with stakeholders through effective communication strategies.
- Fostered a positive work environment by implementing morale-boosting activities.
- Handled conflict resolution tasks to maintain harmony within the team.
- Streamlined workflow processes for increased efficiency and productivity.
- Designed a new onboarding process, increasing staff engagement from day one.
- Implemented flexible working hours policy, improving overall job satisfaction levels.
- Facilitated various team-building exercises for improved collaboration and teamwork.
- Improved employee retention with comprehensive training programs.
- Coordinated professional development programmes to enhance workforce skills.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Improved business HR policies by guiding and collaborating with managers.
- Educated line managers on policy and process changes for implementation.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Led high-performing teams and developed organisational leadership capacity.
Volunteer support worker
Cancer Research UK
05.2021 - Current
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
- Listened to clients' current struggles to signpost relevant support.
- Promoted positivity and modeled strong social and life skills to support service user goals.
- Established and maintained working relationships with clients based on trust and non-judgement.
Personal trainer & Wellbeing coach
Nuffield Health
07.2018 - 07.2024
- Conducted comprehensive health and fitness assessments for clients, including physical fitness evaluations, lifestyle analysis, and goal-setting sessions.
- Designed and implemented customized fitness programs incorporating elements of strength training, cardiovascular exercise, flexibility training, and stress reduction techniques.
- Provided ongoing guidance, support, and motivation to clients, helping them overcome obstacles, stay accountable, and achieve sustainable lifestyle changes.
- Utilized a client-centered approach to address not only physical fitness but also mental and emotional well-being, incorporating mindfulness, meditation, and stress management techniques into training sessions.
- Collaborated with other health professionals, such as nutritionists, physical therapists, and mental health counsellors, to provide holistic support and care for clients.
- Conducted group fitness classes and workshops focusing on topics such as mindfulness, stress reduction, and holistic wellness.
Retail manager
Coca Cola (Costa Limited)
08.2017 - 08.2019
- Provided leadership, guidance, and support to team members.
- Recruiting, training, and onboarding new employees, ensuring adherence to company policies and standards.
- Monitored key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Organized promotional events to increase brand awareness and drive sales growth.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Negotiated contracts with vendors for supplies, products, and services.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Developed marketing campaigns that targeted potential customers within the local area.
- Ensured compliance with safety regulations in accordance with company policy.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Utilized CRM systems to manage customer relationships and personalize service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored competitor activity and adjusted strategies to maintain a competitive edge.
- Developed loyalty programs to increase customer retention and sales.
HR manager & Club administrator
David Lloyd Leisure
01.2016 - 07.2017
- Organized and oversaw the club's monthly meetings by preparing agendas, reserving meeting space, and managing attendance.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, and standards of practice.
- Coordinated activities between members, staff, volunteers, vendors and other stakeholders.
- Managed budgeting processes for the club's operations including tracking expenses and revenue sources.
- Maintained a database of membership records including contact information, dues payments, renewals.
- Created promotional materials such as newsletters, brochures, flyers and postcards to advertise events or services offered by the club.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Assisted in the development of policies related to human resources management.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Researched methods of improving workplace safety standards by implementing new protocols.
- Organized career development initiatives such as workshops, seminars and networking events.
- Developed processes for onboarding new hires into the organization's culture.
- Created and updated personnel files by entering information in HRIS.
Line manager
Whitbread (Costa Limited)
05.2013 - 01.2016
- Provided leadership and support to staff, fostering a positive work environment, promoting teamwork, and recognizing and rewarding achievements.
- Conducted regular performance evaluations, provided feedback, and identified opportunities for training and development to enhance staff skills and performance.
- Collaborated with the management team to develop and implement promotional activities, and customer engagement initiatives to drive sales and customer satisfaction.
- Resolved customer complaints and concerns in a timely and professional manner.
- Participated in special events, tastings, and promotional activities.
Education
PGCE - Psychology
University of Essex
Bachelor of Science - Media & Communication Studies
Masaryk University
Bachelor of Science - Sociology
Masaryk University
Skills
- Programme & Project Management
- Operational Management
- Change Management
- Communication Management
- Client Service Excellence
- Onboarding, Coaching & Mentoring
- Employee development
- Performance tracking and evaluation
- Organizational Skills
- Analytical Skills
- Problem-solving aptitude
- Decision Making
- Marketing & Promotion
- Sales strategy
- Budget Management
- Safety Protocols
Languages
Czech
Native
Slovak
Native
English
Proficient (C2)
German
Upper intermediate (B2)
Italian
Elementary (A2)
Certification
- Diploma in Human Resources Management (Oxford Home Study College)
- Diploma in Project Management (Oxford Home Study College)
- Holistic Clinical Psychology (SNHS Dip.)
- Sport Psychology & Nutrition (SNHS Dip.)
- Mental Health First Aid (MHFA England)
- Forensic Psychology (Open University)
- Emotional Wellbeing Champion (Nuffield Health)
- British Weightlifting Coach (BWL)
- Certified Personal Trainer (EREPS, CIMSPA)
OTHER SKILLS
- Microsoft Office
- Workday, Sage
- SPSS
- Tableau
- Canva
- SAP, Monday, Asana, Jira
Personal Information
Name & contact
Timeline
Volunteer support worker
Cancer Research UK
05.2021 - Current
Communication & People Manager
Educated Body & Nuffield Health
08.2019 - Current
Personal trainer & Wellbeing coach
Nuffield Health
07.2018 - 07.2024
Retail manager
Coca Cola (Costa Limited)
08.2017 - 08.2019
HR manager & Club administrator
David Lloyd Leisure
01.2016 - 07.2017
Line manager
Whitbread (Costa Limited)
05.2013 - 01.2016
Bachelor of Science - Media & Communication Studies
Masaryk University
Bachelor of Science - Sociology
Masaryk University
PGCE - Psychology
University of Essex
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