EVA SIROVA
London,ENG
Summary
Dedicated individual with extensive experience in planning, implementing, and overseeing diverse projects. Proven track record of delivering results within budget and timeline constraints while ensuring stakeholders' satisfaction.
Overview
11
11
years of professional experience
Work History
Programme & Club Manager
Educated Body/Nuffield Health
London
08.2019 - Current
- Led cross-functional teams in planning, executing, and monitoring complex programs and projects in luxury fitness centres and spas.
- Developed comprehensive project plans, including scope, schedule, budget, and resource allocation, ensuring alignment with organizational objectives.
- Implemented robust project management methodologies and tools to track progress, identify risks, and mitigate issues proactively.
- Collaborated closely with stakeholders to define requirements, manage expectations, and communicate project updates effectively.
- Managed project budgets, forecasted expenditures, and monitored financial performance to achieve cost-saving initiatives.
- Conducted regular project reviews and post-implementation evaluations to identify lessons learned and best practices for continuous improvement.
- Provided leadership, coaching, and mentorship to project teams to foster a culture of accountability, innovation, and excellence.
Store Manager
Coca Cola (Costa Coffee)
08.2017 - 08.2019
- Managed day-to-day operations, including staff supervision, scheduling, and task delegation, to ensure smooth and efficient workflow
- Provided leadership, guidance, and support to team members, fostering a positive work environment, and promoting employee engagement and development
- Assisted in recruiting, training, and onboarding new employees, ensuring adherence to company policies and standards
- Monitored key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement strategic initiatives to optimize performance and achieve targets
- Collaborated with the management team to develop and implement policies, procedures, and best practices to enhance operational efficiency and customer satisfaction
- Resolved escalated customer complaints and inquiries, demonstrating strong problem-solving skills and a commitment to delivering exceptional service
- Conducted regular staff meetings and performance
Personal Trainer & Wellbeing Coach
Nuffield Health
London
06.2018 - 07.2019
- Conducted comprehensive health and fitness assessments for clients, including physical fitness evaluations, lifestyle analysis, and goal-setting sessions
- Designed and implemented customized fitness programs incorporating elements of strength training, cardiovascular exercise, flexibility training, and stress reduction techniques
- Provided ongoing guidance, support, and motivation to clients, helping them overcome obstacles, stay accountable, and achieve sustainable lifestyle changes
- Utilized a client-centered approach to address not only physical fitness but also mental and emotional well-being, incorporating mindfulness, meditation, and stress management techniques into training sessions
- Collaborated with other health professionals, such as nutritionists, physical therapists, and mental health counsellors, to provide holistic support and care for clients
- Conducted group fitness classes and workshops focusing on topics such as mindfulness, stress reduction, and holistic wellness
General Deputy Manager
David Lloyd Clubs
London
01.2016 - 07.2017
- Managed daily operations of multiple departments, including staffing, scheduling, training, and performance management, to ensure efficient and effective service delivery
- Developed and implemented operational policies, procedures, and best practices to improve productivity, quality, and customer satisfaction
- Oversaw inventory management, purchasing, and vendor relationships to ensure adequate supply levels, minimize costs, and optimize inventory turnover
- Conducted regular audits and inspections to ensure compliance with company standards, safety regulations, and quality control measures
- Analyzed operational data and performance metrics to identify trends, opportunities, and areas for improvement, and implemented action plans to address issues and drive continuous improvement
- Provided leadership and support to frontline staff, fostering a positive work environment, promoting teamwork, and recognizing and rewarding achievements
Line Manager
Whitbread (Costa Coffee)
London
05.2013 - 01.2016
- Provided leadership and support to staff, fostering a positive work environment, promoting teamwork, and recognizing and rewarding achievements
- Conducted regular performance evaluations, provided feedback, and identified opportunities for training and development to enhance staff skills and performance
- Collaborated with the management team to develop and implement promotional activities, and customer engagement initiatives to drive sales and customer satisfaction
- Resolved customer complaints and concerns in a timely and professional manner
- Participated in special events, tastings, and promotional activities
Education
PGCE - Psychology
University of Essex
07.2023
BSc - Media & Communication Studies
Masaryk University
03.2012
BSc - Sociology
Masaryk University
03.2012
General Gymnasium -
Gymnasium in Bystřice nad Pernštejnem
06.2006
Skills
- Project Management
- Programme Management
- Operational Management
- Budget & Risk Management
- Strategic Planning
- Stakeholder Engagement
- Client Service Excellence
- Team Leadership
- Event Planning
- Change Management
- Interpersonal Skills
- Coaching and Mentoring
- Organizational Skills
- Analytical Skills
- Problem-solving aptitude
- Decision Making
- Data Analysis
- Social Media Management
- Budget Management
- Teamwork and Collaboration
- Safety Protocols
Languages
- English, C2
- German, B2
- Italian, A2
- Czech, Native
- Slovak, Native
Web - Linkedin
www.linkedin.com/in/eva-sirova04b052171
Timeline
Programme & Club Manager
Educated Body/Nuffield Health
08.2019 - Current
Personal Trainer & Wellbeing Coach
Nuffield Health
06.2018 - 07.2019
Store Manager
Coca Cola (Costa Coffee)
08.2017 - 08.2019
General Deputy Manager
David Lloyd Clubs
01.2016 - 07.2017
Line Manager
Whitbread (Costa Coffee)
05.2013 - 01.2016
PGCE - Psychology
University of Essex
BSc - Media & Communication Studies
Masaryk University
BSc - Sociology
Masaryk University
General Gymnasium -
Gymnasium in Bystřice nad Pernštejnem
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