Eve Scutchings
East Cowes
Summary
Versatile and detail-driven professional with a proven track record in customer experience, administrative coordination, and compliance support. Recognised for delivering high-quality service, streamlining processes, and maintaining meticulous records across fast-paced, deadline-driven environments.
Overview
8
8
years of professional experience
Work history
Customer Experience Coordinator
Ascensos
04.2023 - 08.2025
- Company Overview: On behalf of Wickes
- Oversee end-to-end installation projects (kitchens, bathrooms, home offices)
- Main liaison for clients and tradespeople throughout project delivery
- Coordinate materials, schedules, and requests to ensure timely, high-quality outcomes
- Manage escalations and ensure customer satisfaction throughout the project lifecycle
- On behalf of Wickes
- Handled 120 customer support queries daily, exceeding company target by 130%.
CIS management
TJW CARPENTRY
09.2024 - 08.2025
- Manage and maintain CIS (Construction Industry Scheme) records for TJW Carpentry on a part-time basis
- Ensure accurate and timely submission of monthly CIS returns to HMRC
- Maintain detailed records of subcontractor payments and tax deductions
- Ensure compliance with HMRC regulations and deadlines
Design Service Adviser
Ascensos
01.2022 - 01.2023
- Company Overview: On behalf of Wickes
- Generated and booked customer design appointments
- Managed daily calendars and provided support to sales and design teams
- Built strong relationships to support customer decision-making and project initiation
- On behalf of Wickes
Customer Relations - Finance Resolution Agent
Wickes
01.2021 - 01.2022
- Managed a portfolio of customers with outstanding finance agreements
- Negotiated personalised repayment plans based on customer circumstances
- Resolved complex complaints, often involving high-stakes or sensitive issues
- Played a critical role in re-engaging customers and recovering revenue
Customer Service Advisor
Bathstore
01.2018 - 01.2022
- Handled a high volume of general customer enquiries and complaints
- Supported requests ranging from missing parts to product information and logistics
- Maintained accurate records and collaborated with internal departments to resolve issues.
Education
High School Diploma - English Language, English Literature, Mathematics, Biology
Cowes Enterprise College
Isle Of Wight 01.2012 - 01.2016
Skills
- Project Coordination
- Installation Coordination
- Calendar Management
- Schedule Management
- Client Communication
- Stakeholder Communication
- Complaint Handling
- Conflict Resolution
- Finance Recovery
- Debt Negotiation
- Customer Journey Management
- Rapport Building
- Customer Retention
- Cross-functional Collaboration
Timeline
CIS management
TJW CARPENTRY
09.2024 - 08.2025
Customer Experience Coordinator
Ascensos
04.2023 - 08.2025
Design Service Adviser
Ascensos
01.2022 - 01.2023
Customer Relations - Finance Resolution Agent
Wickes
01.2021 - 01.2022
Customer Service Advisor
Bathstore
01.2018 - 01.2022
High School Diploma - English Language, English Literature, Mathematics, Biology
Cowes Enterprise College
01.2012 - 01.2016
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