Eva Ruggiero
Leighton Buzzard,Central Bedfordshire
Summary
Innovative IT Solutions Specialist with expertise in Dynamics 365 applications, SQL databases, and IT infrastructure. Strong business development skills complement a solid understanding of agile methodologies, software security practices, and data analysis. Committed to enhancing operational efficiency and delivering tailored solutions that meet client needs and committed to leveraging DevOps practices for enhanced operational efficiency while maintaining resilience under pressure. Career aspirations include advancing in roles that integrate data analysis, cybersecurity and visualisation to drive strategic business decisions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
IT Solutions Specialist
Polar Speed
Leighton Buzzard, Bedfordshire
2025.05 - Current
- Coordinated with cross-functional teams to deliver tailored IT solutions on time and within budget, increasing patient base by 1000.
- Conducted detailed analysis of IT systems to identify improvement areas.
- Developed and designed bespoke solutions tailored to meet unique client needs.
- Customised software applications for enhanced business processes.
- Streamlined operational efficiency by implementing innovative solutions.
- Ensured compliance with industry standards during solution development and implementation.
- Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
- Collaborated with stakeholders to understand their requirements and expectations from the IT system.
- Engaged clients to understand software design requirements and advise on best-fit options.
- Developed and documented user training and maintenance procedures.
- Provided technical support, ensuring optimal system performance.
- Provided technical support to clients, ensuring optimal performance and satisfaction by resolving complex technical issues.
- Collaborated with other developers to identify and alleviate software bugs.
- Served as primary contact point for clients regarding technical queries or concerns.
- Managed client relationships, securing repeat business opportunities.
- Drove process improvements through regular review and optimisation of existing systems.
- Adapted current software platforms to incorporate new functionality or improve security.
- Presented regular progress reports to senior management, keeping them informed about project status.
Pharmacy SME
Polar Speed
Leighton Buzzard, Leighton Buzzard
2024.05 - 2025.05
- Collaborated closely with colleagues on project work, leading to successful outcomes.
- Performed UAT testing for a new system to ensure it works as intended to improve business operations.
- Worked with external developers to create enhancements and fix bugs to further improve the application
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
- Documented processes and best practices to form consistent framework for ongoing operations.
- Collaborated with diverse teams to offer guidance and knowledge to drive progress.
- Drafted SOPs and work instructions to enforce consistency and adherence to best practices.
- Streamlined processes to improve and optimise office operations.
Pharmacy Care Coordinator
Polar Speed
Leighton Buzzard, Bedfordshire
2021.08 - 2024.05
- Managed over 4000 patients across 12 different medical therapies to provide efficient, organised and seamless deliveries of medication.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Trained new comers to a very high standard to ensure users were capable of doing their job efficiently and to their best standard.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed, across internal departments, external clients and patients.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
A-Levels - English Literature
Cedars Upper School
Leighton Buzzard 2018.09 - 2020.03
A-Levels - Financial Studies
Cedars Upper School
Leighton Buzzard 2018.09 - 2020.03
A-Levels - Sociology
Cedars Upper School
Leighton Buzzard 2018.09 - 2020.03
Skills
- IT infrastructure knowledge
- SQL database understanding
- Agile methodology familiarity
- Software documentation creation
- Systems architecture understanding
- DevOps practices awareness
- Product lifecycle understanding
- Data analysis and visualization
- Microsoft Dynamics 365 systems experience with inventory management
Affiliations
- Crochet
- Drawing
- Excercise
References
References available upon request.
Timeline
IT Solutions Specialist
Polar Speed
2025.05 - Current
Pharmacy SME
Polar Speed
2024.05 - 2025.05
Pharmacy Care Coordinator
Polar Speed
2021.08 - 2024.05
A-Levels - English Literature
Cedars Upper School
2018.09 - 2020.03
A-Levels - Financial Studies
Cedars Upper School
2018.09 - 2020.03
A-Levels - Sociology
Cedars Upper School
2018.09 - 2020.03