Eva Romano
Brighton
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Field Support Specialist
Octopus Energy
Brighton, East Sussex
08.2023 - Current
- Worked at an incredibly fast pace every day, delivering good customer service within tight deadlines.
- Demonstrated respect, friendliness and a willingness to help wherever needed.
- Proactively took on challenges as learning curves, as better to aid the business.
- Created and presented projects to improve working relationships and decrease knowledge gaps between office and on-field colleagues.
- Utilised report-forms to ensure behavioural and technical issues were seen, and addressed when necessary.
- Created strong relationships with customers and engineers alike, ensuring issues are resolved or finding future resolutions.
- Decreased overall stock-loss by keeping records routinely checked and up to date.
Manager
CeX
Aylesbury, Buckinghamshire
05.2022 - 06.2023
- Fostered a positive work environment with regular team-building activities.
- Led performance reviews, identified areas for improvement.
- Built strong relationships with customers to secure repeat business.
- Facilitated staff training, resulting in better customer service.
- Front-lined inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Supervisor
CeX
Aylesbury, Buckinghamshire
01.2019 - 05.2023
- Led by example to maintain team motivation, ensuring tasks and procedures were carried out accurately and efficiently.
- Offered instruction, coaching and motivation for enhanced team morale.
- Managed store opening and closing, taking key holder responsibilities and upholding robust security for stock and staff.
- Understood KPIs, ensuring team hit targets.
- Keeping up to date with risk assessments.
- Took an active approach to admin, keeping a good relationship with partner businesses.
- Great attention to detail and problem solving.
Sales Assistant
CeX
Aylesbury, Buckinghamshire
01.2018 - 01.2019
- Updated product labelling and pricing to reflect current discounts and offers, leaving less customer dissatisfaction.
- Guaranteed a high level of customer experience through in-depth product knowledge and attentive service.
- Maintained a high level of product knowledge to provide personal recommendations.
- Listened to customer needs and preferences to provide bespoke advise, increasing sale opportunities.
- Built lasting relations with customers throughout interactions.
- Managed the safe and handled cash, keeping records accurate and up to date.
Education
Bachelor of Arts - Dance
De Montfort University
Leicester 09.2012 - 05.2015
Diploma of Higher Education - Performing Arts
Aylesbury College
Aylesbury 2009 - 2012
GCSEs - English, Maths, Science, Art, Music, Dance, Business Studies.
Quarrendon
Aylesbury 2003 - 2009
Skills
- Customer service
- Administration
- Strong leadership
- Problem resolution
- Target driven
- Communication skills
Timeline
Field Support Specialist
Octopus Energy
08.2023 - Current
Manager
CeX
05.2022 - 06.2023
Supervisor
CeX
01.2019 - 05.2023
Sales Assistant
CeX
01.2018 - 01.2019
Bachelor of Arts - Dance
De Montfort University
09.2012 - 05.2015
Diploma of Higher Education - Performing Arts
Aylesbury College
2009 - 2012
GCSEs - English, Maths, Science, Art, Music, Dance, Business Studies.
Quarrendon
2003 - 2009