Eva Robinson

I am currently part of a team running inductions within Debt Management in Nottingham; I have inducted over a third of the department with 90% of inductees surpassing benchmark targets within 2 weeks of going live.

Key Deliverables:

• Established spreadsheets used to track the progress of groups of up to 150 people, ensuring seamless updates with senior leadership.
• Collated information for reporting purposes to enable business progress monitoring.
• Handled confidential documents with utmost care; ensured data security at all times.
• Organised multiple meetings and events to facilitate development and knowledge - examples would be a 'meet and greet' with members of Senior Leadership in the department for all new entrants and a 'Develop Us' meeting with the development lead in Debt Management to aid in further career development for new Civil Servants.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.

Key Deliverables:

• Reorganised the process used to count store inventory; this task used to take 8 hours and the new process brought it down to 3 hours – meaning there was less time spent away from the sales floor.
• Implemented additional specialised barista training to ensure consistent standards in customer service and skills across staff.
• Trained new team members with positive reinforcement and respectful, motivational coaching.

Key Deliverables:

• Spoke confidentially, one-on-one, with community members who were looking at using Mind mental health services.
• Collected donations and sorted out quality items for resale or immediate community use.
• Assisted in organising of community events, enhancing local engagement, and leading social media campaigns.