Ewa Przerwa
West Midlands
Summary
Dynamic and results-driven professional with expertise in Salesforce CRM, sales operations, and pipeline management. Proven track record in enhancing business development support through effective stakeholder management and process improvement. Skilled in data analysis, Excel (Advanced), and CRM administration to drive sales reporting and KPI reporting. Adept at client onboarding, forecasting support, and UAT testing, with a strong focus on cross-functional collaboration. Committed to leveraging skills for continuous improvement in sales processes and achieving organisational goals.
Overview
5
5
years of professional experience
Work history
Sales Operations Exec
Azets
Tamworth, Staffordshire
2025.12 - 2026.06
- Managed end-to-end sales pipeline in Salesforce, tracking opportunities from lead onward.
- Updated opportunity records, stages, and client details to match internal SLAs.
- Prepared monthly pipeline reviews with directors and partners, supported reporting and management.
- Coordinated pipeline meetings, logged actions, and chased timely follow-ups across stakeholders.
- Supported client onboarding, helping sales-to-delivery transitions run smoothly.
- Monitored inbound marketing enquiries, allocated leads, and kept Salesforce records accurate.
- Researched prospective clients and supported proactive business development activities.
- Collaborated with sales, marketing, and client services to improve processes and experience.
- Produced sales reports and maintained pipeline data for forecasting needs.
- Tracked compliance with sales process requirements and improved CRM sales operations.
Sales Operation Analyst
Lifecycle Oils LTD
Walsall
2023.08 - 2025.08
- Produced commercial and operational performance reports used by Managing and Purchasing Directors to support pricing, revenue forecasting and customer strategy.
- Developed KPI dashboards in Excel to track sales performance, margin trends, service-level metrics and operational efficiency.
- Analysed sales, customer and material-flow data to identify risks, opportunities and performance gaps.
- Supported budgeting and forecasting through structured data insights and automated reporting processes.
- Maintained high data accuracy across CRM and operational systems, improving reliability of revenue and profitability reporting.
- Worked closely with Finance, Sales, Purchasing and Operations to improve reporting, streamline data flows and support data-driven decision-making.
- Sales Support & Admin
- Prepared reports for the Head of Sales to support team performance tracking
- Handled CRM data entry and management
- Supported User Acceptance Testing (UAT) for system improvements
- Performed administrative tasks and supported daily sales operations
Telesales Agent
Shell Energy
Coventry
2021.01 - 2023.06
- Converted inbound leads into successful sales with a high conversion rate
- Achieved a green scorecard 8 months in a row, exceeding monthly targets by 20%
- Delivered high customer satisfaction through personalized service
Education
Foundation Degree - Accounting and Finance
Coventry University
1 2022 - 1 2023
Digital & Technology Solutions Professional Degree Apprenticeship - Level 6
Staffordshire University
Stoke-on-Trent /2023 - /2025
Extended Diploma - Engineering
Sandwell College
1 2019 - 1 2021
Skills
- Salesforce CRM
- Sales Operations
- Pipeline Management
- Sales Reporting
- CRM Administration
- Data Analysis
- Excel (Advanced)
- Stakeholder Management
- Business Development Support
- Client Onboarding
- Process Improvement
- KPI Reporting
- Forecasting Support
- UAT Testing
- Cross-functional Collaboration
Timeline
Sales Operations Exec
Azets
2025.12 - 2026.06
Sales Operation Analyst
Lifecycle Oils LTD
2023.08 - 2025.08
Telesales Agent
Shell Energy
2021.01 - 2023.06
Extended Diploma - Engineering
Sandwell College
1 2019 - 1 2021
Digital & Technology Solutions Professional Degree Apprenticeship - Level 6
Staffordshire University
/2023 - /2025
Foundation Degree - Accounting and Finance
Coventry University
1 2022 - 1 2023