Eva Nicholson
Summary
Professional Sales Executive with 6 years of experience in customer engagement and sales conversion. Proven track record in communication and negotiation, leading to increased revenue and client retention. Strong problem-solving and interpersonal skills, complemented by expertise in customer service, marketing, and CRM tools like Salesforce. Demonstrated ability to manage inquiries and coordinate events, enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work history
Sale Executive
Concentrix
Remote
11.2022 - Current
- Streamlined sales process by 60% to enhance operational efficiency with 100% KPI
- Elevated brand awareness for significant market influence through strategic sales campaigns
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels
- Prioritised important tasks effectively under pressure situations, ensuring seamless operations during peak times
- Crafted compelling pitches for securing high-value deals with clients
- Developed customer loyalty with excellent customer service, leading to repeat business
- Implemented robust CRM systems that improved tracking of sales activities and client interactions
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability
- Achieved and exceeded sales targets in line with client growth across all products and services
- Maintained quality assurance standards for all products and services
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings
- Demonstrated product features and functions to engage potential customers
Customer service representative
Whirlpool
Peterborough, Cambridgeshire
09.2022 - 11.2022
- Participated in team meetings, sharing best practices for improving service delivery
- Enhanced communication channels through regular updates on company policies and promotions
- Streamlined processes through efficient record-keeping
- Developed strong relationships with customers, fostering brand loyalty and repeat business
- Assisted customers in making informed decisions by providing detailed product information
- Managed over 40 customer calls per day with minimum after-call work
- Improved customer satisfaction by effectively handling complaints and inquiries over the phone and email
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers
Brand ambassador
SELF EMPLOYED
NATIONWIDE - UK
07.2016 - 09.2022
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively
- Maintained an upbeat attitude whilst promoting the brand, creating a positive impression on potential customers
- Executed various marketing initiatives as per corporate direction; led to consistent branding across different platforms
- Assisted in organising promotional events to boost brand recognition
- Trained junior brand ambassadors, leading to more effective team performance
- Accumulated useful feedback from consumers, allowing for improved products and services
- Conducted product demonstrations, resulting in heightened consumer interest
- Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service, and promoted effectively
- Fostered strong relationships with store management to ensure continued product visibility
- Attended promotional events, representing and enhancing the company's reputation
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts
- Organised and participated in promotional events to boost brand visibility and market presence
- Worked flexibly to meet the demands of changing campaigns
Education
Bachelor of Business Administration - Economic and Accounting
Anglia Ruskin
Peterborough , Cambridgeshire 09.2021
Skills
- Product promotion strategies
- Conflict resolution abilities
- Effective communication skills
- Sales performance optimisation
- Reaching high Targets
- Customer retention
- Data-driven decision making
- Tactical selling techniques
- Salesforce software proficiency
- Market research interpretation
- Customer relationship management systems
- Email marketing platforms
- Brand awareness building
- Upselling expertise
- Business development
- Sales reporting
Timeline
Sale Executive
Concentrix
11.2022 - Current
Customer service representative
Whirlpool
09.2022 - 11.2022
Brand ambassador
SELF EMPLOYED
07.2016 - 09.2022
Bachelor of Business Administration - Economic and Accounting
Anglia Ruskin