Eva Moss

• Established and nurtured key business contacts, promoters and music venues in the North East to maximise client exposure.
• Booked, Organised, Promoted, and Marketed selling-out headline shows, including talent recruitment for support acts.
• Created social media growth, controlling social media presence from 70 followers to 720.
• Marketing outreach included digital and print distributions via social media and face-to-face public outreach.
• Content creation for instagram page, and for local print magazines including: graphic design for posters, band photography and editing, writing posts.
• Increased social media user engagement by [Number]% through content creation.
• Developed clear brand voices to improve marketing image and reputation.
• Identified and resolved technical problems to improve sound quality.

• Training and daily supervision of a team of staff.
• Fostered positive employee relationships through communication, training and coaching.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Commended with professional letter of praise for team management while understaffed for an extensive period.
• Created and implemented strategies for improved operational efficiency, maximising profit potential.
• Fully trained Barista, Bartender, Waitress (regular and silver service) in a high-pressure, fast-paced environment.
• Maintained a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability, and maximising positive customer satisfaction ratings online.
  

Throughout my extensive period of employment at this company I experienced growth as an employee beginning from a retail associate and being promoted to an assistant manager.

• Trained staff on best practices to achieve optimal productivity.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling, store layout, visual merchandise planning and assisting customers.
• Nurtured a loyal, satisfied customer base and positive customer relationships, enhancing membership loyalty and driving client retention.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Researched emerging and trending products and updated store merchandise.
• Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.

• Optimal front-of-house service for customer satisfaction in a high-pressure fast-paced environment.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Explained product benefits maximising customer engagement while driving sales.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.