Summary
Overview
Work History
Education
Skills
Timeline
Generic

EVA LEE- SMITH

M20 3WB Manchester

Summary

Highly skilled professional with extensive experience in customer service, hospitality, and office environments. Demonstrates exceptional social skills, adaptability, and the ability to thrive both independently and collaboratively. Consistently delivers outstanding results, exceeding customer expectations, with success in supervisory and managerial roles. Proficient in Excel, CRM systems, and data entry, with strong administrative and organizational abilities. Also trained in bar and barista services, bringing versatility and efficiency to customer-facing roles. Skilled at problem-solving and conflict resolution, ensuring smooth operations and positive customer experiences. Committed to delivering high standards of service with accuracy and attention to detail.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Administrative assistant

Lavigne Lonsdale
Truro
01.2022 - 07.2023
  • Received, sorted and distributed incoming mail
  • Provided printing, photocopying scanning support to colleagues
  • Kept and maintained accurate filing system for preservation of office information
  • Assisted managers in compiling and organising materials for meetings
  • Organised client meetings, prepared agendas and took detailed minutes.

Agency worker

Serve Cornwall and Cornwall Staffing Agency
Truro, Cornwall
11.2021 - 04.2025
  • Over the past three years on top of my current jobs I have been signed up to two different agency companies in Cornwall which has required me to adapt to new teams and work environments quickly for each job at multiple hotels , cafes , restaurants and offices .
  • Jobs have included; supervisor, restaurant manager, waitress, barista, bartender, housekeeper, team manager, cashier, kitchen porter, events staff including weddings, festival bar staff, catering assistant, host, receptionist and sales executive.
  • Maintained inventory control, reduced stock shortages.


Waitress

Zafiros
Truro, Cornwall
02.2021 - 05.2023
  • Delivered checks, collected cash or credit card payments and provided receipts to customers
  • Performed bar opening and closing duties, thoroughly cleaning, sanitising and replenishing stock
  • Qualified barista and bartender
  • Managed a select team utilising all their key attributes to create an efficient and proactive working environment
  • Took an attentive approach whilst meeting all customers ensuring to minimise complaints

Online store assistant

Sainsbury's
Truro, Cornwall
07.2021 - 09.2021
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
  • Promptly identified and retrieved items in stock room to maximise sales opportunities
  • Expertly handled returns and exchanges, recommending alternative items to reduce store losses
  • Operated cash registers with accuracy and processed cash and card transactions

Education

Accounting and Finance -

Manchester Metropolitan University
Manchester, MAN
01.2023 - 04.2025

Foundation Degree in Business -

Manchester Metropolitan University
Manchester
09.2023 - 06.2024

A level - Chemistry, Maths, Psychology

Truro College
Truro, CON
01.2021 - 01.2023

GCSEs - undefined

Penair School
Truro, CON

Skills

    Core Competencies:
  • Client relationship management
  • Sales and negotiation skills
  • Conflict resolution and problem-solving
  • Exceptional social skills
  • Adaptability and flexibility
  • Professionalism and reliability
  • Confident
  • Phone and email etiquette
  • Organizational & Administrative Skills:
  • Multitasking and time management
  • Scheduling and calendar management
  • Event coordination and setup
  • Front desk operations
  • Appointment scheduling
  • Filing and record-keeping
  • Hospitality & Service Skills:
  • Bar and barista training
  • Health and safety compliance
  • Work Style & Independence:
  • Independent worker
  • Collaborative team player
  • Managerial & Supervisory Skills:
  • Leadership and team management
  • Supervision and staff training
  • Decision-making and delegation

Timeline

Foundation Degree in Business -

Manchester Metropolitan University
09.2023 - 06.2024

Accounting and Finance -

Manchester Metropolitan University
01.2023 - 04.2025

Administrative assistant

Lavigne Lonsdale
01.2022 - 07.2023

Agency worker

Serve Cornwall and Cornwall Staffing Agency
11.2021 - 04.2025

Online store assistant

Sainsbury's
07.2021 - 09.2021

Waitress

Zafiros
02.2021 - 05.2023

A level - Chemistry, Maths, Psychology

Truro College
01.2021 - 01.2023

GCSEs - undefined

Penair School
EVA LEE- SMITH