Eva Courtney
Evanton,United Kingdom
Summary
Reliable and self-motivated professional with a diverse background in tourism and administration. Known for strong time management and customer service skills, contributing to smooth operations and enhanced travel experiences.
Highly dependable and committed to giving 100% to every task undertaken, demonstrating a strong willingness to take on any activity.
Overview
9
9
years of professional experience
Work history
Tourism Officer
Falkland Islands Tours & Travel
Stanley, Falkland Islands
2024.05 - 2026.04
- Maintained cleanliness and safety for passenger transport to uphold company standards and enhance customer experience.
- Provided tourism driving services to enhance visitor experiences and maintain satisfaction levels.
- Facilitated positive travel experiences through effective communication and assistance, ensuring tourists received relevant information and support.
- Facilitated passenger transfers to and from airport to enhance customer satisfaction and loyalty.
- Streamlined spare parts ordering and database updates to facilitate effective vehicle maintenance and reduce downtime.
- Executed unloading of fish from vessels using tele-handler to guarantee safe handling and secure transfer into containers after tourism season had been completed.
Administrative Assistant
Falkland Islands Company Ltd
Stanley, Falkland Islands
2022.03 - 2024.04
- Coordinated airport transfer collections and drop-off schedules while ensuring communication with drivers to deliver timely service.
- Oversaw invoicing processes for collections and drop-offs, ensuring precise billing for corporate clients.
- Processed cash payments in office for transfers, maintaining accurate financial records and ensuring compliance with company policies.
- Coordinated flights for MOD personnel travelling to outer islands while ensuring efficient bookings and payment processing.
- Coordinated passenger logistics from cruise ships to ensure seamless transitions to appropriate tours.
- Executed operational tasks including moving, fueling, and cleaning coaches to uphold high service and safety standards.
Security Officer Supervisor
Falkland Island Company Ltd
Stanley, Falkland Islands
2020.01 - 2023.03
- Led team of 4 security personnel to oversee operations at military base every Saturday, ensuring secure access for personnel engaged in flight operations.
- Monitored and verified ID cards of all individuals arriving for flights to uphold security protocols and ensure integrity of manifest.
- Conduct thorough checks of all personnel entering base to ensure compliance with flight operations and secure against unauthorised access.
- Implemented and enforced security measures to enhance compliance with MOD regulations.
- Demonstrated versatility and adaptability across diverse job roles in dynamic work environments.
- Maintained property standards by ensuring facilities remained well-kept and operational for residents and visitors.
- Facilitated navigation and safety protocols during maritime operations to ensure secure and efficient journeys.
- Executed operations of trucks and heavy equipment for excavation projects, ensuring efficient progress in housing development.
- Prepared sites for asphalt application by overseeing excavation and grading processes.
Banking Assistant
Standard Chartered Bank
Stanley, Falkland Islands
2017.05 - 2019.12
- Coordinated airport transfer collections and drop-off schedules, maintaining effective communication with drivers to ensure timely service.
- Managed invoicing processes for collections and drop-offs, ensuring accurate billing for corporate clients.
- Handled cash payments in the office for transfers, maintaining accurate financial records and ensuring compliance with company policies.
- Assisted in coordinating flights for MOD personnel traveling to outer islands, facilitating bookings and processing payments efficiently.
- Collaborated with the tourism department to manage passenger logistics from cruise ships, ensuring smooth transitions to appropriate tours.
- Supported operational tasks, including moving, fueling, and cleaning coaches to maintain high standards of service and safety.
Education
GCSEs -
Falkland Islands Community School
Stanley Falkland Islands09.2008
Skills
- Self motivation
- Adaptability and flexibility
- Positive attitude
- Customer service
- Time management
- Reliability
- Multitasking
- Self motivation
Reference
Alex Reid
Polar Seafish Manager
+34 618 44 44 89
Ruth Reid
Tourism Manager
+44 7907 328101
Timeline
Tourism Officer
Falkland Islands Tours & Travel
2024.05 - 2026.04
Administrative Assistant
Falkland Islands Company Ltd
2022.03 - 2024.04
Security Officer Supervisor
Falkland Island Company Ltd
2020.01 - 2023.03
Banking Assistant
Standard Chartered Bank
2017.05 - 2019.12
GCSEs -
Falkland Islands Community School