Summary
Overview
Work history
Education
Skills
Timeline
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EVA COLLINS

Liverpool,UK

Summary

Results-driven Finance & Operations Assistant with over 5 years of diverse experience spanning customer service, bar and hospitality management, accounting, logistics, and retail operations. Demonstrates a strong ability to streamline processes, manage budgets, and drive revenue growth through effective team leadership and operational oversight.

Skilled in financial tools such as Xero and Excel, with a proven track record of maintaining accuracy in reporting, inventory management, and daily reconciliations. Extensive bar management experience, including sales forecasting, budgeting, cost control, and staff supervision—consistently achieving profitability targets in high-pressure environments.

Currently pursuing a Bachelor's Degree in Engineering, with a focus on developing technical and analytical competencies. Eager to transition into technical or administrative roles where a blend of problem-solving, financial acumen, and organizational skills can add value to dynamic teams.

Overview

2026
2026
years of professional experience
4046
4046
years of post-secondary education

Work history

Administrative Services (Informal Duties)

  • Provided comprehensive administrative support to office staff, improving daily workflow efficiency and supporting a team of 15+ employees.
  • Maintained accurate filing systems, digitized over 2,000 records, and improved document retrieval time by 30%.
  • Managed office supply inventory and vendor communications, reducing overhead costs by 15% through efficient purchasing.
  • Coordinated internal and external meetings, prepared agendas, and ensured all logistics were in place—supporting over 50 team events and meetings.
  • Assisted with data entry, invoice processing, and basic bookkeeping, contributing to on-time monthly reporting and budget tracking.
  • Collaborated with cross-functional teams to improve internal communication processes, reducing email response lag

Finance & Operations Assistant

Container Direct
Kirkby
09.2024 - 07.2025
  • Managed financial records using Xero, ensuring accuracy and timely issuance of invoices to support healthy cash flow.
  • Streamlined invoicing process, reducing delays and improving overall cash flow by 15%.
  • Maintained accurate customer accounts and assisted with regular account reconciliations, supporting month-end close activities.
  • Resolved customer queries and billing issues with a professional approach, contributing to a 20% increase in customer satisfaction ratings.
  • Coordinated daily transport logistics, ensuring smooth and cost-effective delivery operations across multiple locations.

Bar Manager

Marston's
Liverpool
01.2021 - 09.2024
  • Led day-to-day operations of a high-volume bar, managing a team of 15+ front-of-house and back-of-house staff while ensuring exceptional customer service and operational efficiency.
  • Developed and managed weekly staff rotas and shift schedules, optimizing work hours to match peak times and reducing overtime costs by 18%.
  • Created and maintained operational budgets, controlling inventory, labor, and supplier costs.
  • Introduced team sales competitions and performance incentives, boosting staff motivation and driving a 15% year-on-year increase in beverage and food sales.
  • Oversaw stock control, ordering, and waste management, reducing wastage by 25% through improved monitoring and supplier negotiations.
  • Maintained strict compliance with licensing laws, health and safety, and hygiene standards, contributing to consistently high audit scores.
  • Trained and mentored new staff, reducing turnover by 30% and cultivating a collaborative, high-performance team culture.
  • Managed customer complaints professionally, achieving a 90%+ customer satisfaction rating on internal surveys and review platforms.

Education

GCSEs -

Maricourt Catholic High School
Liverpool, Liverpool
07.2019

A-Levels - English Literature, Psychology , History

City of Liverpool College
Liverpool, Liverpool
09.2019 - 09.2021

BEng (Hons) - Engineering

The Open University
Liverpool, Liverpool

Skills

  • Budget Management – Experience managing operational budgets and controlling costs to increase profitability
  • Team Leadership & Staff Scheduling – Skilled in leading teams, managing rotas, and improving productivity while reducing overtime
  • Financial Reporting & Reconciliation – Proficient in using Xero and Excel for invoicing, financial tracking, and account reconciliation
  • Customer Service & Relationship Management – Proven ability to resolve customer issues and enhance satisfaction across hospitality and office environments
  • Operational Efficiency – Implemented process improvements that reduced waste, improved workflow, and enhanced cash flow
  • Sales & Performance Incentivisation – Increased bar sales through team competitions and sales targets, fostering a performance-driven culture
  • Administrative Support & Office Coordination – Experienced in managing records, meetings, communications, and supply procurement
  • Logistics & Inventory Management – Coordinated deliveries and stock control, improving accuracy and reducing loss or delays

Timeline

Finance & Operations Assistant

Container Direct
09.2024 - 07.2025

Bar Manager

Marston's
01.2021 - 09.2024

A-Levels - English Literature, Psychology , History

City of Liverpool College
09.2019 - 09.2021

Administrative Services (Informal Duties)

GCSEs -

Maricourt Catholic High School

BEng (Hons) - Engineering

The Open University

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EVA COLLINS