Summary
Overview
Work history
Education
Skills
Timeline
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Eva Blanc

Christchurch,Dorset

Summary

I'm a detail-oriented professional with proven expertise in handling Claims, Communications, Microsoft Office Suite and other platforms such as Canva, Instagram and Facebook. I demonstrate excellent communication skills and resilience under pressure, ensuring efficient time management and effective complaint handling. I find great enjoyment in engaging with staff in order to boost morale, when appropriate. I'm also committed to taking initiative and achieving goals through continuous improvement and strategic planning.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Third Party claims consultant

Allianz Insurance
Bournemouth
01.2023 - Current
  • Active member of the Engage team
  • Recently became an Allianz Brand Champion
  • Acted as a Wellbeing rep for the Claims department
  • Lead and carried out Engage check-in sessions with the Claims Department staff
  • Created Excel spreadsheets containing staff feedback and presented our findings to Team Leaders
  • Independently presented results from internal Pulse Surveys to our departments
  • Planned and organised our departments Christmas party
  • Managed a portfolio of complex insurance claims to achieve prompt resolution.
  • Liaised with adjusters for proper damage assessment during site visits.
  • Negotiated claims with solicitors for just resolutions.
  • Conducted detailed claim investigations resulting in accurate and fair settlements.
  • Demonstrated sound judgement in evaluating liability issues, facilitating smooth settlement negotiations.
  • Identified fraudulent activities, protecting company resources.

Business administration apprentice

Allied Facilities Ltd
, Dorset
05.2021 - 01.2023
  • Acted as a personal assistant to the executive team
  • Maintained social media and brand presence across Facebook and Instagram
  • Utilised social media analytics tools, such as Meta Business Suite to track consumer engagement
  • Compiled reports by gathering and analysing the data from Meta Business Suite
  • Built and maintained external relationships with clients
  • Ensured computer databases were up to date in line with GDPR
  • Created and maintained spreadsheets to track expenses
  • Participating in office meetings and taking minutes in a timely fashion
  • Provided administrative support for smooth business operations

Education

Level 3 Business Administration Apprenticeship - Business Admin

LocoMotivation
01.2022 - 01.2023

Skills

  • Excellent communication skills
  • Time management efficiency
  • Complaint handling
  • Initiative taking
  • Resilience under pressure
  • Budget control
  • GDPR adherence


Timeline

Third Party claims consultant

Allianz Insurance
01.2023 - Current

Level 3 Business Administration Apprenticeship - Business Admin

LocoMotivation
01.2022 - 01.2023

Business administration apprentice

Allied Facilities Ltd
05.2021 - 01.2023

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Eva Blanc