Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Eurizanda Imbunde Sambu

Tilbury ,th

Summary

Dedicated professional with extensive expertise in warehouse operations and hazardous material handling. Proven track record in shipping, receiving, and order fulfilment, with a strong commitment to safety protocols and manual handling. Demonstrates resilience to physical work and perseverance under pressure, ensuring punctuality, reliability, and effective workload prioritisation. Excels in communication, teamwork, and interpersonal skills while adapting seamlessly to fast-paced environments. Proficient in picking, packing, interdepartmental collaboration, customer service, and Microsoft Excel. Committed to continuous personal and professional development, focusing on enhancing operational efficiency.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Warehouse worker

Amazon
Tilbury, Thurrock
01.2019 - Current
  • Packaging customer orders for delivery: Ensuring accuracy, timeliness, and secure packaging to meet customer expectations.
  • Receiving packages from vendors: Coordinating and inspecting incoming shipments to maintain a smooth supply chain.
  • Problem-solving delivery issues: Resolving discrepancies like wrong packages or delivery errors to maintain service quality and customer satisfaction.

Store assistant

Loong Fung
Stratford, Newham
07.2017 - 11.2018
  • Enhanced customer service by responding promptly to queries.
  • Improved product availability by effectively restocking shelves.
  • Directed customers towards desired merchandise, successfully reducing search time.
  • Handled complaints efficiently, ensuring customer satisfaction.

Customer service

Burger King
Kings Cross, Camden
09.2016 - 08.2017
  • Greet customers warmly: Offer a friendly welcome to make customers feel valued.
  • Take orders efficiently: Understand what the customer wants and handle requests accurately.
  • Provide excellent service: Answer questions and resolve concerns to ensure customers have a positive experience.
  • Pay attention to customer needs: Offer refills or address wait times to show care.
  • Ensure quality: Deliver high standards in food, products, or services.

Education

Entry 1, 2 and 3 - English and Maths

Newham College
London
09.2012 - 09.2013

level 1 - Travel and Tourism

New City College
London
09.2014 - 09.2015

level2, Level 3 - Travel and Tourism

Waltham Forest College
London
09.2016 - 09.2018

Skills

  • Warehouse operations and hazardous material handling
  • Shipping, receiving, and order fulfilment
  • Adherence to safety protocols and manual handling expertise
  • Resilience to physical work and perseverance under pressure
  • Punctuality, reliability, and workload prioritisation
  • Strong communication, teamwork, and interpersonal skills
  • Adaptability in fast-paced environments
  • Picking, packing, and interdepartmental collaboration
  • Customer service experience
  • Microsoft Excel proficiency
  • Commitment to personal and professional development

Affiliations

  • Fitness and physical activities Reading and personal development Volunteering and community engagement Exploring technology and innovation, Team sports or individual sports Problem-solving and puzzles

Languages

English
Fluent
Portuguese
Fluent

Timeline

Warehouse worker

Amazon
01.2019 - Current

Store assistant

Loong Fung
07.2017 - 11.2018

Customer service

Burger King
09.2016 - 08.2017

level2, Level 3 - Travel and Tourism

Waltham Forest College
09.2016 - 09.2018

level 1 - Travel and Tourism

New City College
09.2014 - 09.2015

Entry 1, 2 and 3 - English and Maths

Newham College
09.2012 - 09.2013

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Eurizanda Imbunde Sambu