Eunice Gabriel

Skelmersdale,England

Summary

I am skilled in problem-solving, cash handling, and product knowledge, with a commitment to courtesy etiquette and telephone manners. I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

years of professional experience

Work history

Customer service representative

Yatech Enterprise

Accra, Ghana

09.2022 - 02.2025

Participated in team meetings sharing best practices for improving service delivery.
Developed strong relationships with customers fostering brand loyalty and repeat business.
Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Facilitated customer loyalty programmes to enhance customer retention.
Collaborated with sales team to maximise product visibility and sales.
Maintained up-to-date knowledge, resulting in effective product promotion.
Enhanced communication channels through regular updates on company policies and promotions.
Improved customer satisfaction by effectively handling complaints and inquiries.

Education

Diploma of Higher Education - Health And Social Care

West Lancashire College

England

09.2025 -

Skills

Empathy understanding
Effective verbal articulation
Customer education and onboarding
Strong written communication
Patient attitude
Courtesy etiquette

Positive disposition
Cash handling
Problem-solving
Team Leadership
Product knowledge
Telephone manners

Affiliations

Listening to Music
Cooking

Languages

English

Advanced

Timeline