Eunice Boakye Afriyie
London,UK
Summary
Dedicated HR professional with expertise in global mobility and immigration support, HR administration, and employee lifecycle management. Proven track record in onboarding and offboarding coordination, visa tracking, and documentation management, ensuring compliance with GDPR standards. Skilled in utilising HR systems such as Workday and CRM tools for effective reporting, data tracking, and record management. Adept at stakeholder communication and coordination to drive process improvement and workflow optimisation. Proficient in Microsoft Office Suite, SharePoint, Tableau, CRM systems, SNOW ticketing, and document management systems. Committed to enhancing organisational efficiency through strategic HR initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer Operations Analyst
GH London (Thai Airways)
London
2023.01 - 2026.05
- Act as first point of contact for customer and stakeholder queries, ensuring timely resolution and high service standards (98% satisfaction).
- Maintain accurate customer and operational records in CRM systems in compliance with GDPR.
- Analyse operational data and generate reports to support decision-making and improve service delivery.
- Streamline workflows to reduce delays and improve SLA performance.
- Collaborate with cross-functional teams to ensure smooth coordination of processes and service delivery.
Operations Manager
Appleyard Crowe
London
2022.01 - 2023.01
- Led operational planning and process improvements, contributing to 40% business growth.
- Improved workflow efficiency, reducing turnaround times by 20%.
- Managed supplier coordination and contract negotiations, ensuring cost efficiency.
- Implemented a ticketing system to enhance service response times and tracking.
- Coordinated cross-functional teams to improve delivery timelines and operational alignment.
Operations & HR/Administration Executive
Logiciel Ltd.
Accra
2021.01 - 2022.01
- Supported end-to-end HR administration, including onboarding, employee records management, and policy documentation.
- Maintained accurate employee data in line with internal policies and data protection standards.
- Assisted with onboarding processes, ensuring smooth integration of new hires.
- Produced reports for leadership, supporting operational and workforce decisions.
- Improved data accuracy by implementing validation processes, reducing errors significantly.
District Coordinator / Operations
Ghana Enterprises Agency (MasterCard Foundation Project)
Accra
2020.01 - 2021.01
- Coordinated programme delivery, logistics, and stakeholder engagement across the district.
- Managed data collection, reporting, and documentation for programme tracking and compliance.
- Supported workshop coordination and participant onboarding processes.
- Ensured secure handling of sensitive data in line with project requirements.
Education
MSc - Management
Brunel University
London, UKBA - Business & Resource Development
University of Ghana
Accra, GhanaCybersecurity (Governance, Risk & Compliance)
Wizcore
LondonSkills
- Global Mobility & Immigration Support
- HR Administration & Employee Lifecycle Management
- Onboarding & Offboarding Coordination
- Visa Tracking & Documentation Management
- Compliance & GDPR Awareness
- HR Systems (Workday – basic) & CRM Tools
- Reporting, Data Tracking & Record Management
- Stakeholder Communication & Coordination
- Process Improvement & Workflow Optimisation
- Systems & Tools: Microsoft Office Suite, SharePoint, Workday (basic), Tableau, CRM systems, SNOW ticketing
- Other: Document Management Systems (DMS), GDPR awareness, reporting tools
Certification
Certification: Cybersecurity (Governance, Risk & Compliance)
CERTIFICATIONS & INTERESTS
HR Technology, Global Mobility, Travel, Process Optimisation, Tennis
PROJECT EXPERIENCE
Cybersecurity Governance, Risk & Compliance Training – Wizcore, London, Developed understanding of compliance frameworks and risk management principles., Conducted basic risk assessments and supported documentation of compliance processes., Assisted in producing reports aligning technical findings with business requirements., (Positioned as supporting compliance awareness rather than a core career focus.)
References
References available upon request.
Timeline
Customer Operations Analyst
GH London (Thai Airways)
2023.01 - 2026.05
Operations Manager
Appleyard Crowe
2022.01 - 2023.01
Operations & HR/Administration Executive
Logiciel Ltd.
2021.01 - 2022.01
District Coordinator / Operations
Ghana Enterprises Agency (MasterCard Foundation Project)
2020.01 - 2021.01
BA - Business & Resource Development
University of Ghana
Cybersecurity (Governance, Risk & Compliance)
Wizcore
MSc - Management
Brunel University