Summary
Overview
Work history
Education
Skills
Timeline
Generic

Eunice Amoasi-Arhin

Stockton-on-Tees,Durham

Summary

I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. As a Customer Service Representative, I seek to achieve high levels of customer satisfaction. With more than 2 years of professional customer service and leadership experience, I have become friendly and enthusiastic Customer Representative who consistently meets customer service satisfaction goals. I am an Independent and quick thinking team player. As a Telemarketer, I possess excellent phone etiquette and customer service skills with knowledge of sales, marketing and auto-dial computer software. I am also an expert in resolving issues with speed and accuracy. Adept at building customer loyalty and repeat business.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service

Frankincense Jubilee
Adum, Kumasi
2021.01 - 2023.06
  • Provided outstanding customer service.
  • Improved customer service ratings through.
  • Generated repeat business through exceptional customer service.
  • Offered exceptional customer service to all guests.
  • Greeted customers and provided excellent customer service.
  • Provided exceptional customer service, exceeding customer expectations.
  • Championed customer service techniques to achieve.
  • Competent on customer service management systems and databases.

Customer Service Assistant

Osei and Sons
Ridge, Accra
2020.09 - 2021.12
  • Used customer relationship management software to record detailed notes.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Obtained feedback from customers to improve service experience.
  • Followed escalation procedures to efficiently resolve complex queries.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Applied conflict management strategies to deescalate upset customers.
  • Recorded information about inquiries and complaints within internal database.
  • Shared informational brochures and details about policies to help guests make decisions.

Education

Bachelor of Science - Speech, Language and Hearing Science

University of Health and Allied Sciences
Ho, Ghana
2016.09 - 2020.07

Skills

  • Brand awareness and representation
  • Data verification procedures
  • Salesforce
  • Customer care
  • Customer retention
  • Dispute resolution
  • Customer experience
  • Time management
  • Public relations
  • Problem-solving

Timeline

Customer Service

Frankincense Jubilee
2021.01 - 2023.06

Customer Service Assistant

Osei and Sons
2020.09 - 2021.12

Bachelor of Science - Speech, Language and Hearing Science

University of Health and Allied Sciences
2016.09 - 2020.07
Eunice Amoasi-Arhin