EULALIA CISOWSKA

• Managed over 50 customers. supported large corporate clients with complex needs requiring Analysts with flexible, innovative, problem-solving approaches to deliver high level of service
• Ensured portfolio accuracy, delivery of SLAs, and all service lines to company standards
• Offered problem-solving solutions to ensure smooth operation of billing systems, reduced customers' utility costs by 30%
• Made sure that contract commitments were delivered smoothly, focused on providing excellent, robust service
• Dealt with clients who had potential to expand their portfolios
• Most significant accomplishments have been increasing Mitie's profits by expanding the portfolios and reducing energy costs by 30% for clients such as Ministry of Defense, local authorities, gas infrastructure providers
• Through researching energy market, secured customer retention and extension of contracts for another two years
• Managed email inboxes, databases, customer communications through resolution, ensuring all queries are tracked and resolved effectively
• Completed reports for customers, management, attend customer meetings to offer solutions for saving money and discuss portfolio updates.
• Identified cost-saving opportunities with thorough data analysis.
• Assessed existing systems and recommended upgrades, enhancing overall performance.
• Analysed market trends for strategic planning purposes.
• Led training sessions to promote energy consciousness amongst staff members.
• Volume-forecasted for electric, gas and oil, enabling practical financial planning.
• Aligned energy strategies with market conditions for reduced negative impacts.
• Collated and analysed volume consumption data for enhanced insight.
• Supported energy-cost recovery through insightful financial team guidance.
• Devised and implemented pricing and hedging strategies aligned with key business objectives.
• Reported on energy use and requirements to analyse improvement areas.
• Liaised with stakeholders on effective energy management strategies,
• Established excellent customer relationships for increased brand loyalty and revenue.
• Coached and mentored junior energy staff to develop capable, competent teams.
• Monitored market conditions for effective response to changing energy costs.
• Consulted on energy-saving initiatives' viability for improved decision-making.

Additional income needed - due to Bank of England increasing interest rates

• Initiated by West Northamptonshire Council, rewarded money vouchers for heating, food to vulnerable families and individuals; process required requesting proof that individual or family faced financial difficulties
• Managed over 50 calls per day
• It involved qualifying supporting documents, IDs, bank statements, and current benefits
• It requires empathy and good judgment; telephone conversation with customers to helps ascertain area of need
• Role was crucial in ensuring benefit reached all vulnerable citizens, young families, elderly, and sick and disabled

• Arranged mortgages between borrowers and financial institutions when buying home or commercial property
• Provided confidential financial and personal information, bank statements, pay slips, Experian reports, and IDs
• Attention to detail is imperative when dealing with finance applications, as mistake could potentially prevent client from purchasing dream home
• Within two years, business serviced over 70 customers
• Secured financial stability for clients by advising on suitable mortgage products.
• Developed strong client relationships for trust and satisfaction.
• Achieved successful loan approvals with thorough application reviews.
• Evaluated credit worthiness, ensuring sound financial decisions.
• Facilitated stress-free property purchases through expert advice.
• Maintained up-to-date market knowledge, providing accurate advice to clients.
• Helped clients to secure their dream homes with strategic planning and guidance.
• Conducted comprehensive risk assessments to protect client interests.

• Facilitated communication between parties who speak two languages, interpreting, translating, and re-communicating verbal and written messages from one language into another
• Worked for professional and educational services in conference and event settings, courtrooms, schools, hospitals, Police, courts and local government.
• Provided translation services for enhanced cross-cultural communication.
• Worked on high-profile projects to ensure seamless communication.
• Facilitated international conferences to enable smooth interaction.
• Streamlined workflow, ensuring efficient translation process.
• Maintained confidentiality whilst handling sensitive documents.
• Studied language vocabulary, cultural background and environment-specific terms to develop and maintain advanced linguistic abilities.

• Diploma in Public Service Interpreting (DPSI) Law
• Continued interpreting and translating in public services and accepted offer to tutor interpreting course
• Position offered opportunity to interact with people from various cultures and raise cultural awareness
• Tutored law in Public Services at NU for one year
• This role required extensive preparation and research to obtain relevant material for students
• Through commitment to high standards, ability to understand individual needs, and enthusiastic and patient approach to sharing knowledge, 99% of students passed all exams and built their careers in public interpreting.
• Prepared lesson plans, ensuring understanding of complex concepts.
• Conducted one-on-one sessions for personalised attention to each student's needs.
• Ensured students grasped subject matter fully through continuous assessment techniques.
• Offered homework assistance, bolstering understanding of classroom topics.
• Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.

• Developed extensive knowledge of organisation's aims and objectives
• Used knowledge to set up clear and concise paper-based and electronic office filing system
• Set up Contact Centre's training program, organised and updated all files, developed record-keeping system for Customer Service Advisers
• Directors frequently travelled; they trusted that I would handle work efficiently in their absence,
• Set up confidentiality process, including Data protection training
• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
• Welcomed guests to events and ensured proper flow of office procedures
• Supported office directors by carrying out everyday office duties
• Managed incoming and outgoing calls - Supported directors in managing operational workflow
• Wrote reports and correspondence from dictation and handwritten notes
• Received and screened high volume of internal and external communications, including email and mail
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Maintained all office files, both electronic and hard copies
• Drafted professional business memos, letters and marketing copy to support business objectives and growth
• Established effective systems for record retention by creating database for daily correspondence tracking.