Photography
Euklid Mullaj
Marketing Executive
Newcastle Upon Tyne,Tyne and Wear
Summary
Exemplary communication and relationship-building skills ensure the ability to network skillfully and build mutually beneficial relationships. Works well under pressure and multitasks in order to achieve goals to tight deadlines. Detail-oriented and motivated Marketing Executive with a proven track record of improving customer satisfaction and enhancing media outreach. Adept at utilizing extensive knowledge of marketing tools and copywriting skills to improve sales strategies. Possesses excellent oral and written communication skills to effectively support marketing teams.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Marketing Assistant
WC
Newcastle Upon Tyne
07.2021 - Current
- Assisting marketing manager in everyday tasks
- Created engaging content for Pinterest, Facebook and Instagram.
- Engaging with local businesses and customers
- Assisting with the creative direction of the company
- Brand building and management
- Created a wide range of engaging writing content that was pushed across social media platforms and website blog
- Through regularly updating the company's website, I also helped to maintain a high SEO ranking
- Compiled product and customer data to generate informed profit projections
Front of House manager
WC
Newcastle, Tyne
07.2021 - Current
- Managed front of house operations, including greeting and interacting with diners
- Oversaw lunch and dinner reservations and maintain a related database
- Courteously responded to complaints
- Maintained inventory of restaurant supplies
- Interacted with patrons to ensure customer satisfaction
- Prepared monthly revenue reports
- Recruited and hired front of house staff
- Contributed in exceeding first year sales by 35%, which amounts to an extra 120k in revenue.
Technical Advisor
BT
Newcastle Upon Tyne
10.2020 - 07.2021
- Overall management of customers accounts
- Complaint handling
- Customer Support
- Financial support and advice
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals
- Reviewed technical guidelines to verify compliance with information security standards and best practices
- Contributed technical oversight to assist team project fulfillment
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines
Duty Manager
Tapas Revolution
Newcastle, Tyne
10.2019 - 10.2020
- Stock Management
- GP monitoring
- Communicating with Management team daily
- Event organization
- Initiated plans to improve customer relations, quality standards and service efficiency
- Trained employees in essential job functions
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Performed supplier risk evaluations and supported regulatory inspections
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
Associate of Arts - Digital Marketing
Chartered Institute Of Marketing (C.I.M)
London, ENG 01.2023 - 03.2023
Diploma -
3Rd High School of Nikaia
Athens 09.2010 - 06.2013
Skills
Social Media Platforms Management
Digital content generation
Campaign support
Analytics and SEO
Digital content generation
Customer relationship Management
Project oversight
Content Generation
Copywriting
Excellent written and oral communication
Customer Relations
Certification
C1 University of Cambridge English Certificate
Interests
Fine art
Travelling
Cinema
Live Music
Reading
Timeline
Associate of Arts - Digital Marketing
Chartered Institute Of Marketing (C.I.M)
01.2023 - 03.2023
Certified Digital Copywriter, Chartered Institute of Marketing
01-2023
Marketing Assistant
WC
07.2021 - Current
Front of House manager
WC
07.2021 - Current
Technical Advisor
BT
10.2020 - 07.2021
Duty Manager
Tapas Revolution
10.2019 - 10.2020
Diploma -
3Rd High School of Nikaia
09.2010 - 06.2013