Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Eugenia Jackson

Summary

Dedicated professional with a strong background in attentive customer service and customer account management. Demonstrates exceptional empathy and ensuring positive client interactions. Proficient in data entry efficiency, professional phone etiquette and email administration. Skilled in prioritisation, time management, consistently meeting deadlines and exceeding expectations. Aiming to leverage these competencies to contribute effectively to a dynamic team environment.


Overview

13
13
years of professional experience

Work history

Dental Nurse

Infinity Dental Care
04.2022 - Current
  • Assisted dentists with routine and complex procedures, elevating patient comfort.
  • Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
  • Assisted in taking dental radiographs with precision and safety measures taken into account.
  • Handled administrative duties efficiently for streamlined office operations.
  • Communicated effectively with patients to alleviate their nerves before treatments.
  • Worked collaboratively with rest of the dental team to provide high quality care to patients.
  • Carried out sterilisation of dental instruments to maintain hygiene standards.

Collections Advisor

Santander Bank
03.2019 - 12.2019
  • Monitored customer accounts regularly-achieved a more proactive approach towards debt management.
  • Handled sensitive financial information with utmost confidentiality and professionalism.
  • Set suitable payment arrangements
  • Contacted customers daily by phone calls, emails and letters to skilfully negotiate repayment of outstanding arrears.
  • Utilised advanced negotiation skills, leading to successful debt recovery.

Customer Service Advisor

Next PLC
09.2018 - 12.2018
  • First point of contact for customers
  • Handled incoming calls effectively and efficiently
  • Ensured customers were kept happy and satisfied
  • Provided excellent customer service
  • Managed customer accounts

Cashier and Customer Service

Nando's
08.2012 - 09.2018
  • Upheld store health and sanitation guidelines for all performed task
  • Managed stock rotation to keep displays fresh and current
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed various other duties at supervisors request
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Handled cash register operations, ensuring accurate transactions.

Education

National Diploma - Dental Nursing

NCFE
04/2022 -

Btec level 3 National Diploma - Fashion and clothing

Kingston College
09.2014 - 06/2016

GCSEs - GCSEs

Archbishop Lanfranc School
Croydon

Skills

  • Attentive customer service
  • Payment arrangement setting
  • Empathy in collections
  • Data entry efficiency
  • Professional phone etiquette
  • Email administration
  • Prioritisation and time management

Custom

References are available upon request

Timeline

Dental Nurse

Infinity Dental Care
04.2022 - Current

Collections Advisor

Santander Bank
03.2019 - 12.2019

Customer Service Advisor

Next PLC
09.2018 - 12.2018

Btec level 3 National Diploma - Fashion and clothing

Kingston College
09.2014 - 06/2016

Cashier and Customer Service

Nando's
08.2012 - 09.2018

National Diploma - Dental Nursing

NCFE
04/2022 -

GCSEs - GCSEs

Archbishop Lanfranc School

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Eugenia Jackson