Eugene OLUIGBO
Dudley,West Midlands
Summary
Experienced IT Coordinator Specialist with over 8 years of experience. With Excellent reputation for resolving problems and improving customer satisfaction. An Innovative and Strategic thinker keen in using Technology to drive everyday business operations for growth while ensuring data is highly secured.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
IT Coordinator
George Corderoy & Co
Birmingham
02.2023 - Current
- Coordination of all IT activities (Projects /Support) alongside Managed Services Providers (MSPs)
- Implementation of SharePoint migration to Teams (managing over 300 sites/channels) with developed managed approval process
- O365 support, rollout of new features and creation of user adoption plans and onboarding
- Member of the Information Security Team (IST) in management of security governance
- Achieved recertification of ISO 27001 (2022), Cyber Essentials Certification 2023 and Cyber Insurance ensuring all documentations are up to date
- New office assessment and management of all IT completed 3 offices across UK successfully with very less supervision
- Management of all software / licensing renewals for review, consolidation, and cancellation where necessary
- Management of all IT asset and disposal and monitoring using Ninja One
- Maintain accurate asset register of all IT equipment across the business and manage IT spend budget
- Proactively manage IT downtime, identifying trends, performance issues, and implementing corrective measures
- Process starters and leavers onto IT systems, ensuring smooth onboarding and offboarding procedures
- Provide ad-hoc technical support to staff and act as a point of escalation for unresolved issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Specialist
Excelsior Panelling Systems
11.2022 - 02.2024
- Complete restructure/redesign existing inventory system to a digital & dynamic system.
IT Business Operations Specialist
SIXT Global
03.2019 - 10.2022
- Responsible for daily level 1-3 IT service desk challenges of over 200 staff remotely and on-site
- Achieved 19% drop in daily user challenges, team became more proactive is resolving tickets
- Administration of two core applications (Web Apps) - Creating users, user privileges and recommendations to external consultants for improvement
- Achieved 22.5% reduction on annual group email cost of over 1,000 users
- Served as the product manager with Dev teams (Vendors & team members) in developing 2 fleet utilization software application from conception to live lunch
- Implemented technology strategies and techniques to streamline business procedures from manual methods to automation (digital systems)
- Revenue drive automation for customer service, social media and email marketing
- Achieved 6% increase on revenue via these drives
- Established 7 IT policies for management review with 5 approvals implemented
- Supported teams in conceptualization of IT projects with external vendors, stakeholders and ensured deliverables are realized in line with Management objectives
- Worked with Management team to achieve projected Management Strategies, special duty projects to be technologically positioned
- Responsible for vendors' value for money performances evaluation while ensuring Transparency and Integrity
- Provides digital expertise using industry best practices to guide organization in developing world-class customer-facing digital solutions.
IT Operations Analyst
Banner Energy
03.2017 - 03.2019
- Identified, documented and digitized all business operations (including design and implementation)
- Gathering user requirements and documentation of business cases and value propositions to acquire funding for digital initiatives
- Perform User Acceptance Testing (UAT) to ensure that implemented solutions match business requirements
- Working with project team members in agile environment.
IT SALES
Netspex Limited
09.2016 - 02.2017
- Handled over 10 solutions software on sales, customer service, and logistics, tailoring them to meet customer expectations using agile approaches.
IT Auditor
RGIS United Kingdom
08.2014 - 12.2015
- Consulted and collated data using hand held devices for UK's top super stores (Tesco, Primark, Sainsburys, Morrisons) for analysis and effective decision making.
Brand Analyst & IT Support
ACCESS BANK
03.2013 - 03.2014
- Building and strengthening relationships with key accounts; ensuring high customer satisfaction by providing them with complete product support
- Identifying prospective clients from various sectors, generating new business strategies, thereby achieving business targets with turnover above 100 million naira.
ACCESS BANK PLC
06.2010 - 01.2011
- IT infrastructural management (assisted in supervision of all on-going projects)
- Achieved zero downtime while migrating the bank’s IT infrastructure (from IDejo to Ligali data Centres) with a team
- Worked in a team for ATM monitoring and maintenances for more than 150 branches (locally and remotely).
Access bank PLC
09.2008 - 12.2008
- Assisted in Computer, storage systems and Server maintenances, repairs, installations and trainings for onboarding new employees to IT operations
- Attended to customer's challenges and sorted out their challenges through IT service desk.
Education
M.Sc. - Business Information System Management
University of Northumbria - Newcastle, England, United Kingdom
Newcastle upon Tyne 01.2014 - 06.2015
Bachelor of Science - Information Management Technology
Federal University of Technology Owerri
NigeriaSenior School Certificate Examination - undefined
Skills
- IT administrator – Office 365 Systems(Sharepoint & Teams Specialist), Networks, Database & Cloud Computing) with good understanding of Azure, AWS & GCP
- ERP systems – Microsoft Dynamics, SAP, Salesforces, Oracle
- IT Security - Mimecast, 2FA (Duo, MS Authenticator), Trellix, MS Defender, DNS filter , Ninjaone
- Hardware Technician (Servers, Computers, Laptops - CompTIA A)
- Agile Product Management – (Jira, Confluence, Miro) with Dev-Teams
- Customer Communication & proper use of CRM tools
- IT Service Management Tools (ServiceNow, ManageEngine, Ivanti, BMC Helix, Easyvista) by training using ITIL 4 framework
- Technical issues analysis
- Application support
- Technical documents comprehension
- Communication skills
- Problem-solving
- Time management
Certification
With over 30 certifications which includes Microsoft, Google, IBM, ISC2
Custom
I enjoy playing table tennis for leisure
Timeline
IT Coordinator
George Corderoy & Co
02.2023 - Current
Specialist
Excelsior Panelling Systems
11.2022 - 02.2024
IT Business Operations Specialist
SIXT Global
03.2019 - 10.2022
IT Operations Analyst
Banner Energy
03.2017 - 03.2019
IT SALES
Netspex Limited
09.2016 - 02.2017
IT Auditor
RGIS United Kingdom
08.2014 - 12.2015
M.Sc. - Business Information System Management
University of Northumbria - Newcastle, England, United Kingdom
01.2014 - 06.2015
Brand Analyst & IT Support
ACCESS BANK
03.2013 - 03.2014
ACCESS BANK PLC
06.2010 - 01.2011
Access bank PLC
09.2008 - 12.2008
Bachelor of Science - Information Management Technology
Federal University of Technology Owerri
Senior School Certificate Examination - undefined
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