Eugene Carnell
London,London Borough of Hammersmith & Fulham
Summary
Accomplished Partner Success Director with extensive experience in account and partner management, customer success, and SaaS sales. Proven track record of driving revenue growth, exceeding targets, and enhancing partner retention through strategic planning and executive stakeholder engagement. Successfully managed strategic partnerships at CIONET UK. Demonstrated expertise in renewals, upsell execution, and pipeline development at TEMBO Ltd, consistently surpassing £100k monthly revenue goals. Adept at leading teams, collaborating on GTM strategies, and optimising campaign performance to achieve commercial objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Partner Success Director
CIONET UK
London
10.2024 - Current
- Own day-to-day management of 8 strategic UK technology and SaaS partners across community programmes and executive roundtable events
- Manage partner renewal and upsell strategy delivering £300K+ in annual recurring partner revenue
- Partner directly with CEO to identify, secure, and onboard new strategic partners, adding 3 key partners within first year
- Lead monthly and quarterly partner reviews to align commercial goals, engagement outcomes, and growth plans
- Drive partner retention through structured success planning and executive stakeholder engagement
- Collaborate with marketing and operations on partner campaigns, communications, and high-value prospect engagement
Customer Success & Sales Manager
TEMBO Ltd
London
11.2023 - 10.2024
- Managed full sales lifecycle from prospecting through close while retaining and expanding existing customer accounts
- Consistently exceeded £100K+ monthly revenue targets through pipeline development and upsell strategy
- Built and managed a team of 2 SDRs and introduced repeatable outbound and qualification processes
- Delivered cross-sell and upsell campaigns in partnership with marketing to grow account value
- Balanced new business acquisition with customer success and retention responsibilities
Customer Success Manager
Integrate
London
04.2023 - 11.2023
- Managed 24 customer accounts across demand acceleration and event technology SaaS platforms
- Delivered business reviews, adoption plans, and tailored training to increase product usage and retention
- Acted as primary escalation point and coordinated with technical teams to resolve client issues
- Supported renewals and expansion conversations with sales and account teams
- Ran product demos and onboarding sessions for new and existing customers
Campaign Manager
Madison Logic
London
07.2022 - 04.2023
- Managed end-to-end delivery of lead generation and display campaigns across 25+ media partners
- Forecasted campaign capacity and optimized partner performance against delivery targets
- Provided strategic account input for priority enterprise accounts
- Mentored junior campaign managers and improved delivery efficiency
Earlier Commercial & Partnership Roles
London
01.2017 - 01.2022
- Progressed through SDR, Account Executive, Sales Manager, and Partnerships roles across SaaS and media businesses
- Built new business pipelines through outbound sales, partner channels, and affiliate programmes
- Managed partner onboarding, quarterly business reviews, and delivery performance optimisation
- Consistently achieved new license and media sales targets and expanded existing accounts through upsell
- Led small SDR and sales teams and supported RFPs, reporting, and client presentations
Education
MA - Advanced Production of Popular Music
Kingston University
BA (Hons) - Music
Cardiff University
Skills
- Account and Partner Management
- Customer Success and Retention Strategy
- SaaS Sales & Revenue Growth
- Renewals and upsell execution
- Executive Stakeholder Engagement
- Pipeline Development & Forecasting
- QBRs & Success Planning
- Team Leadership & Coaching
- GTM & Campaign Collaboration
Key Commercial Impacts
- Managed partner renewal portfolios exceeding £300K annually
- Consistently exceeded £100K+ monthly revenue targets in sales-led role
- Owned and developed over 8 key strategic technology & SaaS partners
- Managed 24+ SaaS customer accounts across multi-product platforms
- Secured 3 new strategic partners in under 12 months in latest role
- Built and led SDR teams and implemented scalable outbound processes
Websites, Portfolios and Profiles
linkedin.com/in/eugenecarnell-6506b6146/
Certification
- Certified Customer Success Manager (CCSM) Level 2 - SuccessHACKER
- Certified Customer Success Manager (CCSM) Level 1 - SuccessHACKER
- Madison Logic ABM Certification
Timeline
Partner Success Director
CIONET UK
10.2024 - Current
Customer Success & Sales Manager
TEMBO Ltd
11.2023 - 10.2024
Customer Success Manager
Integrate
04.2023 - 11.2023
Campaign Manager
Madison Logic
07.2022 - 04.2023
Earlier Commercial & Partnership Roles
01.2017 - 01.2022
MA - Advanced Production of Popular Music
Kingston University
BA (Hons) - Music
Cardiff University