Eucharia Udie
Burton Joyce,Nottinghamshire
Summary
Compassionate social work student skilled in building strong relationships and advocating for vulnerable individuals. Combines academic knowledge with practical experiences to enhance well-being and promote rights. Demonstrates strong problem-solving abilities and keen observation skills for thorough assessment and documentation.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Telephone Befriender
Methodist Home for the Aged, MHA
2023.01 - 2026.04
- Build rapport immediately with service users and be a good listener on the phone.
- Respect individual privacy by keeping personal conversations private.
- Reporting to MHA when there is a concern on a service user for prompt assistance from the service.
- Display commitment to regular communication to service users.
Student social worker - London Road
Framework
Nottingham, Nottinghamshire
2026.03 - 2026.07
- Proper documentation of case files on INFORM (support plans, welfare and RAR checks etc).
- Conducted regular follow-ups on cases, ensuring ongoing support was provided as necessary.
- Managed caseloads whilst maintaining high quality service delivery standards.
- Established trustful relationships with clients to facilitate open communication.
- Provided crisis intervention and responded during high-stress situations, ensuring immediate support was delivered.
- Advocated on behalf of service users to protect their best interests.
- Built positive, productive client relationships for enhanced social support.
- Maintained confidential case documentation in line with data protection regulations.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Partnered with external support networks to deliver holistic client care.
- Conducted Welfare and RAR checks in line with Framework best practices.
- Conducted team meetings under supervision of my PE and OSS.
Student Social Worker - RSDATT
Framework
Nottingham, Nottinghamshire
2025.12 - 2025.12
- Provided respectful and friendly support to team members and clients.
- Demonstrated enthusiasm while working in dynamic, fast-paced settings.
- Supported outreach activities targeting individuals with drug and alcohol dependencies.
- Visits to Emmanuel House, the hospital and homeless accommodations to follow-up with service users appointments.
Energy advisor
Eon Next
Nottingham, Nottinghamshire
2024.05 - 2025.09
- Provided personalised energy saving solutions to enhance household efficiency.
- Ensured client satisfaction through efficient telephone and email communication.
- Utilised tactical techniques to implement a targeted sales approach for smart meters, maximising productivity and profits.
- Addressed and resolved customer complaints within stipulated company time frames.
- Collaborated with various departments to support clients with their energy queries.
- Generated customer gas and electricity invoices based on energy consumption over specified periods.
999 Emergency Operator
British Telecom
Nottingham, Nottinghamshire
2020.01 - 2024.05
- Aid the transfer of 999 calls to the appropriate authorities: Fire, Police, Ambulance and Coast Guard.
- Serve as a filter diverting non-emergency calls to the proper authorities.
- Listen attentively to the slightest signal given to get a caller help.
- Give comfort phrases to encourage callers to wait in a long queue.
- Employ typing speed and accuracy to generate notes while speaking to callers.
- Remain calm to process details of emergencies accurately in highpressure situations.
- Triage calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Use strategic questioning to extract important details from callers to help plan responsive action.
- Complete work according to schedule, helping struggling team members as required to maintain smooth-running operations.
- Manage high-volume customer queries simultaneously through effective multitasking.
Health Care Assistant
The Hunter Combe Group, Brain Injury Rehabilitation and Neurological Care Centre
Nottingham, Nottinghamshire
2019.01 - 2020.01
- Provided continual professional care services to residents with brain injury, mental illness and learning disabilities.
- Followed continued safe lifting techniques and individual resident lifting instructions keenly.
- Monitored and reported emerging issues around residents for review and upgrade.
- Assisted in personal care such as body and mouthwash, hair care etc.
- Assisted nurses in treating wounds from pressure sores.
- Helped with medication time, doses and accurate timekeeping of each medication.
Education
Master of Arts (MA) - Student Social worker
University of Nottingham
2025.09 - 2027.09
Bachelor of Science (BSc) - Mass Communication
Cross River University of Technology
Calabar, Nigeria 2010.01 - 2014.01
Skills
- Multitasking and a high level of due diligence
- Adaptation and attention to detail
- Excellent team player and decision-making
- Digital awareness (MS Office, email, Internet, Social media content creating etc)
- Excellent time management and teachable
- Emotional intelligence and problem-solving
- Good listener with excellent patience and compassion
- Effective and Enthusiastic communicator
- Skilled Writer and Storyteller
- Strategic planner with leadership qualities
- Correct documentation of events and facts
- Hard-working
Certification
- Customer Service Foundations - LinkedIn Learning
- Resilience Training - British Telecoms
- Mandatory Training in Health and safety, mental capacity, and deprivation of liberty, Infection control and prevention, safeguarding vulnerable adults, Dementia awareness, Medication awareness, Basic life support theory and practical, People movers moving and handling (Theory and practical), and food hygiene - The Huntercombe Group
- CPD Certificate in Depression - A Compassionate View by the University of Derby.
- Naloxone Training - Framework
Affiliations
- Documentation and planning, fiction writing, reading and research, presentations, swimming, taking walks
References
References available upon request.
Timeline
Student social worker - London Road
Framework
2026.03 - 2026.07
Student Social Worker - RSDATT
Framework
2025.12 - 2025.12
Master of Arts (MA) - Student Social worker
University of Nottingham
2025.09 - 2027.09
Energy advisor
Eon Next
2024.05 - 2025.09
Telephone Befriender
Methodist Home for the Aged, MHA
2023.01 - 2026.04
999 Emergency Operator
British Telecom
2020.01 - 2024.05
Health Care Assistant
The Hunter Combe Group, Brain Injury Rehabilitation and Neurological Care Centre
2019.01 - 2020.01
Bachelor of Science (BSc) - Mass Communication
Cross River University of Technology
2010.01 - 2014.01