Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Eucharia Madu

Middlesbrough,United Kingdom

Summary

Analytical thinker focused on data interpretation and problem-solving. Able to deliver actionable insights by leveraging skills in data visualisation, statistical analysis, and database management. Committed to supporting business decisions and improving operational efficiency through precise data analysis. With my combination of academic excellence, professional certifications, and practical experience, I am well-equipped to tackle challenging projects and drive data-informed decision-making in any organization

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Data analyst intern

Infonomics Technology Services
Lagos, Nigeria
07.2023 - 12.2023
  • Improved data quality by cleansing, validating and categorizing raw information.
  • Utilized advanced statistical techniques for predictive data analysis.
  • Managed large datasets with SQL to provide actionable insights.
  • Conducted comprehensive data analysis that influenced business strategy development.
  • Created compelling visualizations using Power BI to communicate findings succinctly.

Change Manager

MTN Nigeria Communications
06.2020 - 08.2022
  • Implement and deliver effective change management process, which includes promotion of business vision, maintaining business benefits framework that links change delivery to the achievement of MTNN's IT & Business strategy and objectives
  • Coordinate, convene, and facilitate Change Impact assessment session and Change Advisory Board (CAB) meetings and maintain a schedule of approved and tentative system changes
  • Lead and act as main support contact for change communication by providing executive summaries, business justifications, representing changes management during projects and demand meetings, Post Implementation Review (PIR) meetings, and eliciting approvals from various groups across the organization
  • Improved overall business efficiency by implementing a robust change management strategy.
  • Planned and coordinated resources required for successful implementation of change projects.
  • Led collaborative efforts with senior leadership to implement change strategies aligned with business goals and submitted performance feedback to stakeholders, keeping project teams on track
  • Created comprehensive impact analyses reports to highlight potential effects of proposed changes.


Administrator, Infrastructure and Performance Service Operations

MTN Nigeria Communications
12.2019 - 06.2020
  • Provided administrative support services to the GM and the Team thereby contributing to the smooth operation of the department
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Managed a broad variety of stakeholders, actively seeking alignment with the experts from different functions (e.g., Infrastructure Operations, Service Management, Infrastructure Planning and Business Stakeholders) Act as direct escalation channel and strategic interface between IT and business stakeholders for Purchase Order related to Commitment and Capitalization.

Customer Service Officer

MTN Nigeria Communications
09.2015 - 12.2019
  • Contributed towards company revenue by aiding customers purchasing decisions
  • Improved customer satisfaction by providing prompt and efficient service.
  • Managed difficult customer situations for maintaining company reputation.
  • Delivered high-quality service with attention to detail and professionalism.
  • Ensure maximum sales profitability, growth and account penetration within an assigned territory or market segment by effectively selling MTN's products and services
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Utilized strong communication skills for handling customer complaints effectively.
  • Collaborated closely with team members to provide seamless service experience.
  • Analyzed customer details and decided on strategic ways of solving customer's problem at first resolution using proper application such as Siebel CRM.

Education

MSc - Data Science with Advanced Practice

Teesside University
Middlesbrough
09.2022 - 05.2024

B.Sc in Pure and industrial chemistry - undefined

Nnamdi Azikiwe University

Skills

Programming Skills: Skilled in Python, R, Microsoft excel and SQL for data manipulation and analysis

Data Analysis: Proficient in extracting, transforming and analyzing data from large datasets

Data Visualization: Proficient in using tools like Power BI and Tableau to create insightful data visualizations

Communication Skills: Effective written, presentation and verbal communication skills to convey research findings to both technical and non-technical audiences

Problem-Solving:Exhibit good problem-solving abilities, contributing to effective data analysis and decision-making processes

Team Collaboration: Collaboration and teamwork skills to work effectively with other researchers, healthcare professionals involved in research projects

Certification

Google Data Analytics Professional Certificate

ITIL 4 Foundation Certificate in IT Service Management

Timeline

Data analyst intern

Infonomics Technology Services
07.2023 - 12.2023

MSc - Data Science with Advanced Practice

Teesside University
09.2022 - 05.2024

Change Manager

MTN Nigeria Communications
06.2020 - 08.2022

Administrator, Infrastructure and Performance Service Operations

MTN Nigeria Communications
12.2019 - 06.2020

Customer Service Officer

MTN Nigeria Communications
09.2015 - 12.2019

B.Sc in Pure and industrial chemistry - undefined

Nnamdi Azikiwe University

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Eucharia Madu