Euan Green
Glasgow
Summary
Accomplished hospitality professional with expertise in finance and budget management, administrative operations, and team leadership. Proficient in POS and ticketing systems, Excel, and database software. Adept at stock management, ordering, event coordination, and front of house operations. Skilled in high-volume customer service, communication, conflict resolution, adaptability, and problem solving.
Overview
2027
2027
years of professional experience
10
10
years of post-secondary education
Work history
Front of House Operative
Glasgow Film Theatre
Glasgow
2021.08 - 2026.06
- Acting as the first point of contact in the box office, providing accurate information and resolving inquiries promptly. Working independently to problem solve issues where possible— improving customer experience and freeing up managerial time.
- Maintaining an organised inbox and staying on top of all administrative duties.
- Utilising Excel and database software, inputting large and complex amounts of data pertaining to sales whilst translating to simple, readable formats.
- Helping the company achieve financial targets by offering customers detailed, tailored, information on memberships, events and merchandise.
- Worked as part of four Glasgow Film Festivals across several venues, delivering excellent service as part of a team during busy events.
- Adapting to alternating responsibilities, ensuring operational flexibility and consistent service delivery without loss of productivity.
- Ensuring an organised workspace and accurate programming using IT systems, reducing operational errors and supporting smooth ticketing processes.
- Supporting busy events and festivals on the bar, maintaining clear communication to prevent service disruptions and enhance guest satisfaction.
Supervisor
Nolly Café
Maryhill
2023.06 - 2024.07
- Maintained accurate financial records, assisting with budget management and providing shareholders with transparent reporting.
- Trained and motivated team members, raising overall performance standards and reducing onboarding time for new staff.
- Monitored stock levels and placed orders to prevent shortages, ensuring uninterrupted service and reducing unnecessary costs.
- Managed food preparation and cooking to ensure consistency and quality, helping retain customer loyalty through reliable service.
- Led event coordination with up to eight staff, improving efficiency and service flow during peak functions and contributing to higher event revenue.
- Maintained food hygiene and safety protocols, minimising risk and reinforcing the café’s reputation for quality and compliance.
- Proposed business improvements during team discussions, encouraging innovation and aligning operations with customer needs.
Venue Coordinator
Glasgow Film Festival, Glasgow Short Film Festival
- Liaised with guests and external partners to ensure client satisfaction.
- Communicated effectively with management, festival and venue staff to allow efficient running of events.
- Oversaw a team of volunteers during sold-out premieres, special events and other busy screenings, keeping staff motivated and involved.
- Prioritised and delegated tasks to maintain optimal efficiency.
- Ensured health and safety measures were upheld and monitored staff welfare.
- Prepared thoroughly for events in advance to minimise possible issues.
- Responded positively and calmly to any issues, being on hand to deal with customer queries or problems and was able to problem-solve creatively where necessary.
Education
BA (Hons) - English with Journalism and Creative Writing
University of Strathclyde
Glasgow 2014.09 - 2018.06
Advanced Higher and Higher Qualifications - undefined
Dunfermline High School
2008.01 - 2014.01
Skills
- POS & ticketing system proficiency
- Excel and database software aptitude
- Finance and budget management
- Administrative expertise
- Team leadership & staff training
- Inventory management
- Customer relationship management
- Communication and conflict resolution
- Adaptability & problem solving
- Event coordination
- Front of House operations
- High-volume customer service
References
References available upon request.
Timeline
Supervisor
Nolly Café
2023.06 - 2024.07
Front of House Operative
Glasgow Film Theatre
2021.08 - 2026.06
BA (Hons) - English with Journalism and Creative Writing
University of Strathclyde
2014.09 - 2018.06
Advanced Higher and Higher Qualifications - undefined
Dunfermline High School
2008.01 - 2014.01
Venue Coordinator
Glasgow Film Festival, Glasgow Short Film Festival