Euan Casey

• Lead and managed the delivery of run and change services across the UK and EU
• Objectively managed performance of our internal and partner delivery teams.
• Continually improve both the efficiency & effectiveness of delivery processes and services
• Identify risks in service delivery, assess commercial implications, and took measures to eliminate and avoid risks.

• Design of key processes to assist in the closure of SIP.
• Creation of a CSI meeting with the customer to drive continual improvement.
• Governance and Assurance overlay, working with Service Management to ensure Service delivered effectivley
• Ensured colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business

• Managed 7 engineers across two Financial Services accounts, as well as management of internal suppliers such as Global Service Desk.
• Ran weekly touchpoints with engineers and customers.
• Gave key insight into the operational activities of the customer, allowing us to drive continual service improvement.

• Deliver on agreed SLAs, along with the production of monthly operational reports.
• Day-to-day management of a dedicated engineering team.
• Management of engineering stock levels.
• Ad-hoc Report Creation.