Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Etienne Jansen

Etienne Jansen

Livingston,West Lothian

Summary

Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of maximising KPI, maximising efficiencies and ultimately delivering excellent service to the customer. Motivated to learn, grow and excel within the company. Logistical planner and team leader with supply management experience. Background in record-keeping and inventory control. Proactive, resourceful and results-driven professional.

Overview

17
17
years of professional experience
1
1
Certification

Work History

LMDI ATM Distribution and Recycling

Lidl UK
Motherwell, North Lanarkshire
05.2015 - 06.2024
  • Identified and corrected deficient performance and behaviours to achieve maximum productivity.
  • Maximising resources in order to control cost and KPI.
  • Led employee relations through effective communication, coaching, training and development.
  • Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Expertly handled employee conflicts in line with company procedures, addressing issues and preventing recurrence.
  • Consistently defined Key Performance Indicator targets through logistical leadership and process evaluation.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Strategically scheduled and managed 54+ staff members, maintaining high-performing business operations.
  • Led overall direction, coordination and evaluation of department functions.
  • Established and communication daily priorities to guide team activities.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Managed employee absences and grievances, and improved team development and performance with right training.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Assistant Store Manager Lidl UK

Lidl UK
Motherwell, North Lanarkshire
06.2008 - 05.2015
  • Assisted in managing and creating store KPI targets to drive performance and secure economic progress.
  • Successfully managed team of 15 in approachable manner for 7 years.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Recruited and trained motivated, hard-working staff for new stores.
  • Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Daily operations including cash handling and balancing daily cash up.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Completed opening and closing procedures each day.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Challenged and inspired team members to achieve business results.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Acted as liaison between staff and management to improve store performance.

Operations manager

Morrison's
Edinburgh
07.2024 - Current
  • Optimised workflow procedures with strategic planning and team coordination.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Implemented quality control measures, enhanced product standards.
  • Created a collaborative work environment for positive team dynamics.
  • Managed inventory efficiently to minimise stockouts and overstock situations.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Improved store efficiency by streamlining operational processes.
  • Managed loss prevention efforts, reduced instances of shoplifting significantly.
  • Upheld excellent customer service standards with staff training programmes.
  • Coordinated shift schedules without disruption to store operations.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Improved customer satisfaction with exceptional service delivery and effective resolution of complaints.
  • Coordinated efficient rota planning to ensure optimal staffing levels at all times.
  • Maintained high standards of store presentation with regular cleaning schedules.
  • Oversaw stock control processes, minimising waste whilst maximising availability.
  • Managed daily supermarket operations, ensuring smooth running of all departments.
  • Directed teams to clean shop floors, shelves and products to maintain hygiene standards.
  • Trained staff to meet sales objectives and provide outstanding customer service.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Controlled resources by department or project and tracked use in mpro5..

Education

Diploma of Higher Education - Hotel And Tourism Management

Unicus Business Training Collage of South Africa
Vanderbijlpark
11.2000

Diploma of Higher Education - Mathematics and Engineering Science

Technical College of South Africa
Vanderbijlpark
11.1999

Skills

  • Health and safety management
  • Change management
  • Haulier liaison
  • Attention to accuracy
  • Operations management
  • Distribution and warehousing
  • Target-driven
  • Warehouse processes
  • Team leadership and motivation
  • Cost reduction and efficienc
  • Leadership development
  • Profit and loss understanding
  • Positive attitude

Affiliations

  • Cooking, playing golf and a passion for cars.

Certification

Scottish Certificate for personal License Holdars.

Timeline

Operations manager

Morrison's
07.2024 - Current

LMDI ATM Distribution and Recycling

Lidl UK
05.2015 - 06.2024

Assistant Store Manager Lidl UK

Lidl UK
06.2008 - 05.2015

Diploma of Higher Education - Hotel And Tourism Management

Unicus Business Training Collage of South Africa

Diploma of Higher Education - Mathematics and Engineering Science

Technical College of South Africa

Similar Profiles

CREATE PROFILE
Etienne Jansen