Etienne Becker M
South Gate,UK
Summary
A well-groomed 6.2” assertive individual with all the physical and mental capabilities necessary available to work immediately in the capacity of a professional driving operation. Possess extensive experience of driving people’s property, assets and exceptionally reliable. Always approached by members of the public to offer helpful assistance, advice, guidance, and information. Has over 12 years of vast experience of maintaining and achieving a high class driving in diverse range of Locations. Exudes confidence, enthusiasm, excellent communication skills and time management skills. Has a track record in complimentary leadership, management, development, and staff training motivation.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
P.C.O Part Time Chauffeur
Transport For London
London, London
03.2022 - 03.2025
- Responsible for safely transporting over 6,000 passengers to their destinations, enhancing customer satisfaction
- Utilised GPS systems efficiently to navigate through unfamiliar areas without delays.
- Actively listened to client requests-ensured personalised journey each time.
- Checked weather forecasts daily before commencing travel plans, avoiding potential disruptions.
- Delivered VIP clients safely to destinations using extensive knowledge of city streets and landmarks.
- Demonstrated knowledge of local routes for expedited journeys.
- Maintained clean driving record for safety assurance.
- Communicated effectively to coordinate pick-ups and drop-offs.
- Improved efficiency with proactive route planning and traffic monitoring.
- Prioritised safety by obeying all traffic laws whilst driving clients around town or during long trips out of city limits.
- Kept calm under pressure when dealing with difficult situations or individuals whilst working.
Counsellor Psychotherapist
Chief Cornerstone Foundation Ministries, UK
Croydon
12.2018 - 03.2023
- Worked with over 250 clients, creating safe space with clear guidelines for respectful communication and unconditional positive regard.
- Develop clients strategies to overcome personal and professional obstacles by maintaining structured format for each session with actionable strategies and timelines.
- Facilitated CBT-based group therapy sessions and created atmosphere for challenging inconsistencies supportively and constructively using CCRC guide.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Provide emotional support, empathy and understanding to clients through their life transitions encouraging small group interaction and feedback with clear goals and agendas, to provide predictability and reduce anxiety.
- Worked with sensitive issues safely and supportive helping clients gain deeper insights into their concerns through facilitated activities that promote bonding and sense of belonging.
- Provided crisis intervention during critical moments, mitigating risk on behalf of clients to secure resources and support services with Croydon's Information & Support Services.
- Created awareness to families about mental health conditions, increasing understanding and empathy and support to their families avoiding judgmental or dismissive language.
- Lead workshops on stress management, improving workplace wellness programs by availing materials like whiteboards, pens, and handouts to support activities and note taking.
Concierge
Essential Service Providers Ltd
London, High Street Kensington
01.2019 - 06.2020
- · Monitored surveillance equipment to prevent unauthorized facility entry on regular basis.
- · Greeted guests upon arrival and departure daily and assisted guests with luggage and cargo as required.
- · Assisted other departments as needed and collaborated efficiently with team members for streamlined operations.
- · Facilitated efficient check-ins and check-outs for seamless guest transitions.
- · Organized special requests from guests, ensuring attention to detail, working closely with hotel staff to ensure consistent communication flow.
- · Responded swiftly to guest inquiries, ensuring satisfaction offering detailed information about premises facilities and services, guiding guests effectively.
- · Managed reservations system accurately, reducing booking conflicts promoting special events to increase hotel revenue opportunities by 30%.
- · Managed front desk operations effectively during peak hours providing personalized services to guests, improving their stay experience.
- · Maintained professional demeanour whilst dealing with difficult situations.
Concierge
The Graucho Private CLub
Central London, Dean Street
12.2010 - 09.2013
- Carried out responsibilities of professional Security Operation.
- Applied interpersonal tactful skills to ensure respectable friendly environment within Club premises.
- Ensured high moral standards of conduct and built excellent rapport within young adult customers.
- Performed highly undercover presence dissuading illegal and inappropriate youth drug activities.
- Worked in collaboration with metropolitan police to report violent offenders including prostitution.
- Worked closely with hotel staff to ensure consistent communication flow.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Communicated regularly with housekeeping staff to maintain room standards.
- Handled complaints professionally, resolving issues promptly increasing customer returns by 15%.
- Offered detailed information about premises facilities and services, guiding guests effectively.
- Offered detailed information about premises facilities and services, guiding guests effectively.
- Enhanced guest satisfaction by providing excellent customer service.
- Delivered exceptional service to VIP guests, exceeding expectations. E.G. Royal queens’ granddaughter and partner safe exit from venue avoiding paparazzi.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Maintained professional demeanour whilst dealing with difficult situations.
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
- Organized special requests from guests, ensuring attention to detail.
- Managed reservation system accurately, reducing booking conflicts.
- Upheld clubs brand image through excellent customer interactions.
- Ensured smooth operations for daily concierge activities.
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Actioned special requests to elevate guest stays.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Posted new charges to customers' rooms and compiled itemized statements.
- Instructed maintenance staff to service rooms with known issues.
- Suggested restaurants tailored to guest preferences.
- Recorded guest account activity to produce accurate bills upon departure.
- Inspected presentation of rooms and laundry items.
Counsellor Psychotherapist Trainee Placement
96 Harley Street London W1G 7HY
Holy Trinity Brompton Kensington , Central London
01.2015 - 11.2017
- · Trained in integrative psychotherapist counsellor applying CBT, Person centred, Psychodynamic and Gestalt theories as core therapies for approximately 120 plus hours.
- · Offered professional counselling therapy to variety of traumatized clients between ages of 20's and mid 40's.
- · Maintained accurate confidential records as due to competency in multiple different computer systems Microsoft Windows MS word MS Excel digital presentation using MS PowerPoint, Internet and Email.
- · Dealt with clients on Depression, Anxiety, Childhood Trauma, Addiction, Anger and Relationships.
- · Ensured all counselling work undertaken is in accordance with BACP policy ethics and guidance.
- · Participated in continuous process development (CPD) and Supervision to maintain work ethics.
- · Referred clients to additional services through dedicated line manager when necessary, broadening support network.
- · Developed and implemented effective coping strategies, facilitating recovery employing cognitive-behavioural therapy techniques for anxiety reduction.
- · Alleviated client stress through various therapeutic methods like Gestalt chair work assisting clients in coping with traumatic events, fostering resilience.
- · Participated in professional development training for skill enhancement always ensuring ethical practices adhering to counselling standards.
- · Collaborated with medical professionals for comprehensive patient care. For example, Psychiatry recommendation to dedicated line manager.
- · Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- · Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- · Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
- · Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.
- · Assisted manager with views to assist in diagnosing mental health, emotional and substance abuse disorders.
- · Assisted manager in formulating suggested therapy to deal with underlying dynamics contributing to or exacerbating clients’ issues.
- · Attended workshops regular training promoting mental health awareness prevention for improved user support.
- · Participated in conferences, contributing to professional development of counsellors.
- · Implemented mindfulness-based interventions resulting in enhanced wellbeing.
Education
GCSEs - Integrated Psychotherapy
Spurgeons College
London United Kingdom 09.2014 - 05.2017
Level 3 Certificates in Counselling studies (QCF) - Integrated Psychotherapy
Spurgeons College
London United Kingdom 09.2013 - 06.2014
NVQ Level 2: Integrated Psychotherapy, - Integrated Psychotherapy
Spurgeons College
London United Kingdom 09.2013 - 06.2014
NVQ Level 1: - Introduction to counselling for Christians
Spurgeons College
London United Kingdom 01.2013 - 06.2013
Equipped to Minister - Theology Course
Spurgeons College
London United KIngdom 09.2012 - 05.2013
Genesis Project - Theology
Hook Evangelical
Surrey 09.2011 - 09.2012
Skills
- Leadership
- Communication
- Sales
- Presentation
- Perseverance
- Interpersonal
- Psychotherapy
- Customer Service
- Training
- Maintenance
- Counselling
- Operations
Custom
Available on request
Affiliations
- • Cooking, Football, Basketball, Swimming, Badminton, Table Tennis, Boxing
Timeline
P.C.O Part Time Chauffeur
Transport For London
03.2022 - 03.2025
Concierge
Essential Service Providers Ltd
01.2019 - 06.2020
Counsellor Psychotherapist
Chief Cornerstone Foundation Ministries, UK
12.2018 - 03.2023
Counsellor Psychotherapist Trainee Placement
96 Harley Street London W1G 7HY
01.2015 - 11.2017
GCSEs - Integrated Psychotherapy
Spurgeons College
09.2014 - 05.2017
Level 3 Certificates in Counselling studies (QCF) - Integrated Psychotherapy
Spurgeons College
09.2013 - 06.2014
NVQ Level 2: Integrated Psychotherapy, - Integrated Psychotherapy
Spurgeons College
09.2013 - 06.2014
NVQ Level 1: - Introduction to counselling for Christians
Spurgeons College
01.2013 - 06.2013
Equipped to Minister - Theology Course
Spurgeons College
09.2012 - 05.2013
Genesis Project - Theology
Hook Evangelical
09.2011 - 09.2012
Concierge
The Graucho Private CLub
12.2010 - 09.2013
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