Ethige Dinusha Sandaruwan Silva
Yeovil,Somerset
Summary
Dynamic and adaptable professional with robust proficiency in Microsoft Office suite and extensive experience utilizing Outlook for effective communication. Demonstrates exceptional interpersonal skills, leadership capabilities, and a proven track record of thriving under pressure while managing complexity and ambiguity. Recognized for delivering outstanding customer service, fostering team motivation, and coordinating schedules, complemented by a strong understanding of ERP systems. Quick learner who excels in collaborative environments and operates effectively with minimal supervision, focused on leveraging these skills to drive organizational success.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work history
Supervisor
Greggs in MFG Lydford
Somerton, Somerset
07.2024 - 08.2025
- Inspired team to achieve outstanding results while upholding shop standards.
- Provided exemplary customer service in a fast and friendly manner.
- Prepared popular products, including sandwiches, while managing oven operations.
- Maintained fully stocked displays to ensure customer choice.
- Ensured cleanliness and tidiness of shop environment.
- Managed daily cash balance and administrative tasks effectively.
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
Team member
Cluck Yeah!, Restaurant
London, Greater London
06.2023 - 06.2024
- Processed customer orders at counter and arranged items accordingly.
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Managed online orders and ensured accurate handover to customers or drivers.
- Marinated, cooked, and prepared Cluck Yeah products per specific orders.
- Performed all kitchen tasks related to restaurant opening and closing duties.
- Managed cash register transactions for accurate record keeping.
Senior Executive Sales and Marketing
Bischoff Gamma Lanka (Pvt) Ltd
, Sri Lanka
01.2018 - 05.2023
- Managed stabiliser fabric orders for Wacoal Lanka, GAP, SOMA, ThirdLove, and Spanx accounts.
- Coordinated with departments to ensure timely delivery of lab dips, samples, and bulk orders.
- Handled customer inquiries regarding products and services, ensuring satisfaction throughout.
- Prepared weekly sales reports for management review.
- Created and followed up on lab dip forms until customer approval was obtained.
- Reviewed lab dips, first bulk approvals, and samples prior to customer delivery.
- Generated sales documents including contracts, proposals, and reports.
- Oversaw fabric and greige stock management related to orders.
- Optimised supply chain operations for faster delivery times.
- Oversaw daily operations to foster seamless execution of service delivery initiatives.
- Collaborated with supply chain personnel to address inventory management challenges and implement improvements.
Education
MBA - Digital Marketing
University of the West of Scotland
London 05.2023 - 04.2024
Level 7 diploma - Strategic Management and Leadership
Capital Business College
Colombo, Sri Lanka 01.2022 - 06.2023
B.Sc. (Joint Major) Degree - Applied Sciences, Computing and Information Systems and Industrial Management
Wayamba University of Sri Lanka
12.2006 - 03.2011
Certificate course - Imports & Exports Management
Export Consultancy and Management Institute(Pvt) Ltd
Nugegoda, Sri LankaDiploma - Information Technology
University of Colombo
Skills
- Microsoft Office package
- Working with Outlook email
- Good interpersonal skills
- Ability to work under pressure
- Ability to handle complexity and ambiguity
- Can work with minimal supervision
- Excellent quick learner
- Excellent team player
- Customer services excellence
- Leadership competence
- Knowledge of erp systems
- Team motivation
- Scheduling coordination
References
REFERENCES ARE AVAILABLE ON REQUEST
Interests
Represented University basketball team during year 2007, 2008, 2009 and 2010 and hold Vice-Captain Position in 2010. Member of the School Cadet platoon in year 2000, 2001 and 2002, also we were winners at the “7 Battalion” in 2002.
AVAILABILITY
Full time
Timeline
Supervisor
Greggs in MFG Lydford
07.2024 - 08.2025
Team member
Cluck Yeah!, Restaurant
06.2023 - 06.2024
MBA - Digital Marketing
University of the West of Scotland
05.2023 - 04.2024
Level 7 diploma - Strategic Management and Leadership
Capital Business College
01.2022 - 06.2023
Senior Executive Sales and Marketing
Bischoff Gamma Lanka (Pvt) Ltd
01.2018 - 05.2023
B.Sc. (Joint Major) Degree - Applied Sciences, Computing and Information Systems and Industrial Management
Wayamba University of Sri Lanka
12.2006 - 03.2011
Certificate course - Imports & Exports Management
Export Consultancy and Management Institute(Pvt) Ltd
Diploma - Information Technology
University of Colombo
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