Ethan O'Brien
Wilmslow,Cheshire
Summary
Law graduate with a strong background in customer service. Possesses strong communication and problem-solving skills developed through previous roles in customer environments. Offering critical reasoning skills paired with the ability to manage time efficiently.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Customer Assitant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
2023.12 - 2023.12
Customer Assistant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
2023.05 - 2023.08
Customer Assistant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
2018.09 - 2019.01
- Provided shopping advice based on customer needs, promoting an engaging shopping experience
- Projected a friendly and helpful attitude towards colleagues and customers
- Maintained an empathetic demeanor with customers
- Prioritised customer satisfaction by actively listening to their needs
- Carried out quality checks to ensure food products were in saleable condition
- Listened actively to customer enquiries and concerns and assisted them accordingly
- Trained new colleagues, advising on tills, stock fill, and exchanges
Education
Bachelor of Law - Law
Coventry University
Coventry 2021.09 - 2024.07
A-Levels - Criminology, Pyschology, Law
Cheadle and Marple Sixth Form College
Cheadle, Stockport 2018.09 - 2020.03
GCSEs -
Wilmslow High School
Wilmslow 2013.09 - 2018.06
Skills
- Customer service
- The ability to multitask
- Attention to detail
- Communication excellence
- Patience and tolerance
- Technological literacy
- Service orientation
Timeline
Customer Assitant
Marks and Spencer Group P.L.C
2023.12 - 2023.12
Customer Assistant
Marks and Spencer Group P.L.C
2023.05 - 2023.08
Bachelor of Law - Law
Coventry University
2021.09 - 2024.07
Customer Assistant
Marks and Spencer Group P.L.C
2018.09 - 2019.01
A-Levels - Criminology, Pyschology, Law
Cheadle and Marple Sixth Form College
2018.09 - 2020.03
GCSEs -
Wilmslow High School
2013.09 - 2018.06