Ethan O'Brien
Wilmslow,Cheshire
Summary
Law graduate with a strong background in customer service. Possesses strong communication and problem-solving skills developed through previous roles in customer environments. Offering critical reasoning skills paired with the ability to manage time efficiently.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Customer Assitant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
12.2023 - 12.2023
Customer Assistant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
05.2023 - 08.2023
Customer Assistant
Marks and Spencer Group P.L.C
Handforth, Cheshire East
09.2018 - 01.2019
- Provided shopping advice based on customer needs, promoting an engaging shopping experience
- Projected a friendly and helpful attitude towards colleagues and customers
- Maintained an empathetic demeanor with customers
- Prioritised customer satisfaction by actively listening to their needs
- Carried out quality checks to ensure food products were in saleable condition
- Listened actively to customer enquiries and concerns and assisted them accordingly
- Trained new colleagues, advising on tills, stock fill, and exchanges
Education
Bachelor of Law - Law
Coventry University
Coventry 09.2021 - 07.2024
A-Levels - Criminology, Pyschology, Law
Cheadle and Marple Sixth Form College
Cheadle, Stockport 09.2018 - 03.2020
GCSEs -
Wilmslow High School
Wilmslow 09.2013 - 06.2018
Skills
- Customer service
- The ability to multitask
- Attention to detail
- Communication excellence
- Patience and tolerance
- Technological literacy
- Service orientation
Timeline
Customer Assitant
Marks and Spencer Group P.L.C
12.2023 - 12.2023
Customer Assistant
Marks and Spencer Group P.L.C
05.2023 - 08.2023
Bachelor of Law - Law
Coventry University
09.2021 - 07.2024
Customer Assistant
Marks and Spencer Group P.L.C
09.2018 - 01.2019
A-Levels - Criminology, Pyschology, Law
Cheadle and Marple Sixth Form College
09.2018 - 03.2020
GCSEs -
Wilmslow High School
09.2013 - 06.2018
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