Ethan Wigglesworth
Pontefract,West Berkshire
Summary
Ambitious Police Constable gifted in keeping peace and mediating tense situations. Adept at offering advice and reassurance to individuals while fostering good community relationships. Proactive and adaptable to meet evolving environmental needs. My unique personality of being able to build rapport with every type of person, in any situation. This skill has proven, a plethora of times that it can be adapted depending on my aspiring outcome.
Throughout my career in the customer service industry, I have managed telephony, digital, social media, and customer-facing aspects. I thrive in this environment and my experience shows my ability to develop consistently, whilst still keeping my positive and optimistic outlook.
Going from an admin assistant where workload management wasn't intense, to a full-time police officer who required a 3-year degree to pass the probationary period. This consisted of producing academic and reflective writing each month, quizzes, and research. All the degree workload was in conjunction with the operational competencies as a police officer, where I had to produce evidence of my actions and justification, ensuring I conducted myself in line with the organization's ethics and values.
Overview
8
8
years of professional experience
Work history
Police officer
North Yorkshire Police
Harrogate, North Yorkshire
10.2020 - Current
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Conducted a plethora of official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Responded quickly to emergencies, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Worked a full-time position whilst studying for a degree in policing. I balanced a multitude of tasks with deadlines all whilst performing in high pressured environments and using time outside of my contracted hours to conclude my studies.
- Developed public relations in efforts to build trust and partnered working.
- Producing press releases to obtain valuable information on suspects and their potential location.
- Leading strategic plans with partnered agencies to assess organizational requirements and public safety.
Customer service representative
British Gas
Leeds, West Yorkshire
09.2017 - 10.2020
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Would manage 3 separate conversations via webchat simultaneously, proving efficient multitasking all whilst adhering to response time scales.
- Developed within the social media marketing department where I implemented a personal structure to improve customer satisfaction.
- Led meetings to obtain feedback and provide resolutions to any queries about my new structure.
- Ensured relations with other departments were maintained by way of effective communication and liaison, providing efficient resolution times for customers.
Sales representative
SME Business Insurance
Leeds, Kent
06.2016 - 09.2016
- Consistently achieved against personal goals and KPIs to improve overall company sales performance.
- Developed sales techniques to improve customer relations.
- Managed outbound calling where I constructed a unique method of customer service to ensure.
Administrative assistant
Switch Energy Ltd
Bradford , West Yorkshire
01.2016 - 06.2016
- Displayed strong customer service skills with aprofessional telephone manner to resolve customer enquiries.
- Maintained office files in both electronic and hard copies.
- Organised client events and conferences.
- Standardised department filing system to increase efficiency.
- Created quotes for customers and sent themout within required timescales.
- Utilised Microsoft office and used efficiently.
Education
GCSEs -
Corpus Christi Catholic College
LeedsSkills
- Intelligence analysis
- Report writing
- Negotiating and communicative techniques
- Excellent time management / organisational skills and prioritising workloads
- Optimistic, positive, and approachable
- Ability to problem solve and provide independent views
- Superb partnership working ability/understanding of separate business perspectives
- Coaching/mentoring individuals with great rapport, whilst maintaining professionalism and integrity
- Team-work
- Ability to adapt to any technical software/systems Utilised Microsoft Office and Police National Database included
Languages
English
Native
Timeline
Police officer
North Yorkshire Police
10.2020 - Current
Customer service representative
British Gas
09.2017 - 10.2020
Sales representative
SME Business Insurance
06.2016 - 09.2016
Administrative assistant
Switch Energy Ltd
01.2016 - 06.2016
GCSEs -
Corpus Christi Catholic College
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