Ethan Sewell
Lewisham, London
Summary
Highly skilled professional with extensive expertise in problem-solving, communication, and team building. Demonstrates a strong knowledge of back office operations and excels in maintaining composure under pressure while efficiently multitasking. Adept at fostering empathy and understanding, ensuring financial literacy, and adhering to anti-money laundering protocols. Proven track record in building trustworthiness, delivering exceptional customer service, and possessing comprehensive product knowledge. Experienced in team leadership with a keen attention to detail. Committed to leveraging skills for continued career growth within dynamic environments.
Overview
4
4
years of professional experience
Work History
Personal Banker
NatWest Group
London
10.2023 - Current
- Maintained strict confidentiality of customer information in line with data protection laws. Demonstrated this at tills by conducting regular bank reconciliations to identify and resolve discrepancies.
- Resolved complex banking queries with professional demeanour and expertise this led to an Improved banking experience by offering personalised advice tailored to each client's needs.
- Continued education on current banking products and services through morning debriefs and regular coaching from other staff members.
- Collaborated with team members to meet daily operational requirements smoothly to ensured regulatory compliance, maintaining bank's reputation in the industry.
- Supported cashier duties during peak hours to reduce waiting times, kept up to date with new banking processes and regulations to ensure full compliance with current guidelines. Delivered clear, approachable customer service to maintain consistent brand standards.
- Verified documents for account openings, ensuring compliance with regulatory requirements. Educated clients on digital banking services to simplify and speed up everyday transactions.
Sales Assistant
Sainsbury's
Lewisham, Great London
06.2021 - 10.2022
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
- Enriched shopping experience by maximising convenience and ease of access to merchandise for supermarket customers.
- Adhered to health and safety regulations within the premises, guaranteed a safe shopping environment for customers.
- Assisted colleagues during peak periods; promoted smoother workflow and better teamwork.
- Assisted colleagues, fostering a positive working environment.
Education
Level 3 Relationship Management - Financial Services Customer Advisor
BPP Aprenticeship
London 10/2022 - 09/2024
A-Levels - English
Bishop Justus CofE School
Bromley 09/2019 - 05/2021
A-Levels - Media
Bishop Justus CofE School
Bromley 09/2019 - 05/2021
BTEC - Business
Bishop Justus CofE School
Bromley 09/2019 - 05/2021
GCSEs - Maths
Bishop Justus CofE School
Bromley 09/2014 - 06/2019
GCSEs - English Literature & Language
Bishop Justus CofE School
Bromley 09/2014 - 06/2019
GCSEs - Science
Bishop Justus CofE School
Bromley 09/2014 - 06/2019
Skills
- Problem-solving
- Communication skills
- Team building
- Knowledge of [ Back Office ]
- Calm under pressure
- Multitasking efficiency
- Empathy and understanding
- Financial literacy
- Anti-Money laundering protocols
- Building trustworthiness
- Customer Service
- Product knowledge
- Team Leadership
- Attention to Detail
Accomplishments
While completing my apprenticeship, I also achieved the Chartered Banker Certificate, which deepened my understanding of banking, ethics, and risk. Managing both meant staying organised, but the learning from each supported the other and made it more practical.
Timeline
Personal Banker
NatWest Group
10.2023 - Current
Sales Assistant
Sainsbury's
06.2021 - 10.2022
Level 3 Relationship Management - Financial Services Customer Advisor
BPP Aprenticeship
10/2022 - 09/2024
A-Levels - English
Bishop Justus CofE School
09/2019 - 05/2021
A-Levels - Media
Bishop Justus CofE School
09/2019 - 05/2021
BTEC - Business
Bishop Justus CofE School
09/2019 - 05/2021
GCSEs - Maths
Bishop Justus CofE School
09/2014 - 06/2019
GCSEs - English Literature & Language
Bishop Justus CofE School
09/2014 - 06/2019
GCSEs - Science
Bishop Justus CofE School
09/2014 - 06/2019
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