Ethan Phillips
Exeter,Devon
Summary
Accomplished professional with extensive expertise in business development, and technical support. Demonstrates exceptional skills in relationship building, diagnostics and repairs, and client liaison. Adept at pipe fitting, installation of new systems, and ensuring excellent customer service. Proven ability to enhance customer retention through effective communication and interpersonal skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Sales development manager
Hansgrohe
Exeter, Devon
07.2024 - Current
- Monitored market trends and competitor activity to maintain a competitive edge.
- Resolved customer concerns promptly to maintain satisfaction.
- Strengthened customer loyalty through exceptional service delivery.
- Conducted comprehensive training for showroom staff, equipping them with in-depth product knowledge and effective sales techniques to maximize conversions.
- Identified and pursued leads, increasing revenue opportunities.
- Handled and managed an average of 25+ calls per week
- Drove consistent revenue growth by maintaining a strong sales pipeline
- Promoted new products effectively, driving increased sales.
Technical sales manager
Hansgrohe
Exeter, South West
06.2022 - 07.2024
- Field sales support role assisting two field sales professionals promoting a range of showering solutions, Bathroom and kitchen brassware products.
- Visiting Plumbing Merchants, assisting with staff training, technical issues and display fits.
- Attending Trade events utilizing the company's water wagon vans to demonstrate a range of showering solutions/ demonstrate technical equipment to installers/customers.
- Installing in retail showrooms working water displays.
- Site visits to investigate technical issues.
Plumbing and heating engineer
Self Employed
Exeter, Devon
09.2017 - 04.2022
- Followed standard precautions at all times to ensure safety and success, Conducted service inspections and tested systems to ensure normal function, Responded to emergencies during and after work hours, Completed all jobs in an efficient and timely manner.
- Installed, repaired and maintained domestic water systems in residences.
- Installed effective and reliable plumbing systems.
- Undertook minor general plastering, joinery work and other associated multi-trades duties.
- Assembled piping systems for heating, ventilation and drainage needs.
- Trained and supervised junior plumbers to maintain exceptional workmanship standards.
Plumber
Devon Plumbing Solutions
Exeter
01.2014 - 08.2017
- Assembling pipes, Understanding & following Health & safety, Assisting an experienced trades person with property maintenance repairs & Installs on new build properties.
Education
NVQ Level 3 - Plumbing & Heating
PGL Training
Exeter, Devon 03.2016 - 03.2017
Level 3 NVQ Diploma in Plumbing & Heating - Solar - Plumbing & Heating
PGL Training
Exeter, Devon 03.2016 - 03.2017
NVQ Level 2 - Plumbing & Heating
PGL Training
Exeter, Devon 03.2015 - 03.2016
Skills
- Field Investigation Skills
- Specifications
- Business Development
- Relationship Building
- Technical Support
- Sales
- Interpersonal Communication Skills
- Diagnostics and Repairs
- Client Liaison
- Pipe Fitting
- Installation of New Systems
- Excellent Customer Service Skills
- Plumbing & Heating
- Customer retention tactics
Affiliations
- Golf
- Football
- History
Timeline
Sales development manager
Hansgrohe
07.2024 - Current
Technical sales manager
Hansgrohe
06.2022 - 07.2024
Plumbing and heating engineer
Self Employed
09.2017 - 04.2022
NVQ Level 3 - Plumbing & Heating
PGL Training
03.2016 - 03.2017
Level 3 NVQ Diploma in Plumbing & Heating - Solar - Plumbing & Heating
PGL Training
03.2016 - 03.2017
NVQ Level 2 - Plumbing & Heating
PGL Training
03.2015 - 03.2016
Plumber
Devon Plumbing Solutions
01.2014 - 08.2017
Similar Profiles
ALBY MOL SEBASTIANALBY MOL SEBASTIAN
Business Development Manager at HansgroheBusiness Development Manager at Hansgrohe
Praveen Joel FrancisPraveen Joel Francis
Account Manager at HansgroheAccount Manager at Hansgrohe
Jonathan SolisJonathan Solis
Warehouse Worker at HansgroheWarehouse Worker at Hansgrohe