Customer service representative
TFL
London, England
11.2023 - 12.2023
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
