Ethan Lenihan

Within this role, which I am currently still employed in I undertake the following duties.

Provide service with a smile, offering courteous, helpful advice to best meet customer needs.

Greet customers and offer assistance with selecting merchandise, finding accessories and completing purchases.

Listen to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Assist customers in locating specific items to boost satisfaction.

Shelve and merchandise new products in visually appealing, organised displays to engage customers.

Operate cash registers with accuracy and process cash and card transactions.

Follow company procedures and guidelines for smooth retail operations.

Take interest in customers' needs and concerns to provide thoughtful advice and product recommendations.

Guarantee high levels of customer satisfaction through product knowledge and attentive service.

Engage customers to enhance in-store experience and provide outstanding customer service.

Assist customers with product selection and sales, recommending items to increase transaction value.

Carry out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Accept card, cash and cheque payments in POS register system.

I have built excellent relationships within the team and am reliable punctual and am always available to work extra shifts if needed. On several occasions my line manager has had customers come to her to praise my customer service skills within different age ranges of children and adults.

Within this role I was responsible in a team to complete the following tasks.

Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.

Vacuumed, mopped and polished floors to achieve high-quality finishes.

Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.

Serviced bathrooms with fresh supplies and regular cleaning.

Maintained clean, safe environments for guests and staff, strictly following infection control policies.

Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.

Reported damages and breakages, promptly repairing items and arranging replacements.

Within the role I always made sure I Interacted positively and professionally with residents, maintaining excellent service standards a following the customer services policies and training that was given in the role.

I also made sure at all times I communicated with other staff to determine best use of resources and guest care, I used my initiative and would make sure I asked for feedback from supervisors in order to help me in my role..

• A voluntary one week work experience placement at T2 digital support company where I shadowed T2 digital engineers whilst they were fixing and installing fire and warden control systems within vulnerable customers' homes
• I was able to follow instructions and support the engineers whilst they undertook their day to day roles
• Most importantly I was taught the importance of positive communication skills and customer service skills, which I found an essential skill as I spoke to different individuals on a daily basis.