Ethan Jai Carleton
London
Summary
Operations and customer experience professional with hands-on experience delivering corporate events and leading teams. Looking for full-time work in the Sales or Event/Hospitality Industry. Skilled in advanced Microsoft systems (Excel, Power BI, Teams, Office 365) to drive reporting, efficiency, and performance. Strong communicator with a track record of structured execution and high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Bartender
JFK
08.2025 - Current
- Led on-site delivery of corporate and private events, ensuring high client satisfaction and repeat business.
- Led service delivery for high-volume corporate and private events, ensuring a polished client experience aligned with brand standards.
- Managed POS systems, cash handling, and post-event sales reconciliation.
Customer Experience & Events Manager
Foley Hospitality
05.2022 - 05.2025
- Led Venue Operations, overseeing daily service, staffing, inventory contro,l and customer satisfaction.
- Coordinated food and beverage for events with 200+ attendees.
- Oversaw bar cleanliness and ensured compliance with health & safety regulations.
- Designed engaging promotional drinks and cocktail offerings to boost sales.
- Proficient with POS Systems, Microsoft Word/Excel, and Outlook
- Managed timelines, budgets, and suppliers for high-volume events.
Mixologist
The Library Lounge Bar
01.2025 - 03.2025
- Designed and executed high-quality beverage offerings, showcasing creativity and attention to detail.
- Delivered exceptional client experiences, building rapport and enhancing customer satisfaction.
- Monitored inventory levels and supplier coordination to ensure seamless operations and cost efficiency.
- Analysed sales trends and customer preferences to inform offerings and drive revenue growth.
Garden Department Assistant
Mitre 10
11.2021 - 02.2022
- Advised customers on plant care, gardening tools, and seasonal products.
- Maintained displays, watered plants, and ensured stock was well presented.
- Handled stock replenishment, pricing, and customer carry-outs.
- Strengthened customer service, product knowledge, and multitasking in a busy retail environment.
Education
NCEA Level 1, 2 & 3 - Merit Endorsement
Mt Aspiring College
Wanaka, New Zealand12.2020
Skills
- Customer Experience & Relationship Management
- Mixology & Beverage Preparation
- Event Operations & Coordination
- Time Management
- Team Leadership
- CRM & POS Systems
- Advanced Knowledge of Microsoft Excel/Office/Outlook
- Sales reporting and performance analysis
Certification
NZSIA Level One Snowboard Instructor Course, Cardrona, 2018-01-01
New Zealand First Aid Certification (2025)
References
Available upon request
Timeline
Lead Bartender
JFK
08.2025 - Current
Mixologist
The Library Lounge Bar
01.2025 - 03.2025
Customer Experience & Events Manager
Foley Hospitality
05.2022 - 05.2025
Garden Department Assistant
Mitre 10
11.2021 - 02.2022
NCEA Level 1, 2 & 3 - Merit Endorsement
Mt Aspiring College