Ethan Fearn
St Neots,Cambridgeshire
Summary
I'm an ASM with a genuine love for the hospitality industry, despite its issues its where i have done my best work and met and worked with some of my favourite people some that I proudly call friends.#
I am always looking for the next challenge, learning new skills and pushing both myself and a team to the next level.
Team building and training my future baristas and supervisors is something I take great pride in.
I have strong communication and problem solving skills, always pushing myself forward while supporting a strong teams back.
Playing the numbers games, finding trends and using the KPI's to come out on top for the area. A bit of friendly competition is healthy in the fast paced world that is the hospitality industry
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Assistant store manager
Caffe Nero
St Neots, Cambridgeshire
2023.09 - Current
- Customer is King is and always has been my main philosophy, fostering a friendly environment where the customer feels both invited in and welcomed to stay. Its the little things that make the biggest difference
- Handling cash both in day to day serving, cashing up and weekly banking and safe counts.
- The numbers game of hospitality is something that fascinates me, chasing trends, finding patterns, figuring out how each week should be run ; i.e ordering, rotas.
- At the end of the day you can be the best ASM, in the world but if you haven't proved yourself and created and maintained an environment where your team wants to have your back and follow your leadership then there is no point even turning up. Supporting my Team and having their backs is very important to me.
Shift leader
Harris & Hoole (Caffe Nero Specialty)
Huntingdon, Cambridgeshire
2023.04 - 2023.09
- Solo trading was the main skill i had to learn for this job as we were very short staffed for the time i was employed for. Opening solo for the first 3 hours and closing solo for the last 5
- Unfortunately i was only able to work there for 6 months as our lease was not renewed but in that short time i learnt so much about running a efficient shift and working with a tight team.
- I was also taught the importance on the Service aspect of hospitality not just a friendly smile and a good coffee but listening to each customers story and needs, taking that extra moment to take there drinks over, asking if there is anything else we could do for them. You never know how much of a difference you could make in someones day just from a small interaction and act of gratitude
CSA
Central England Co-operative
St Neots, Cambridgeshire
2020.06 - 2023.01
- Managed time efficiently during peak hours to limit customer waiting periods.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Showcased strong communication skills when explaining promotions or discounts to customers .
Education
NVQ Level 3 - Art & Design
Cambridge Regional College
Cambridge 2020.09 - 2022.07
Skills
- Building, Maintaining & leading a Team
- Interviewing, Hiring and training
- Rota Writing and schedule management
- Stock counting
- Cash Handling and Banking
- KPI awareness
- Creative problem solving
Timeline
Assistant store manager
Caffe Nero
2023.09 - Current
Shift leader
Harris & Hoole (Caffe Nero Specialty)
2023.04 - 2023.09
NVQ Level 3 - Art & Design
Cambridge Regional College
2020.09 - 2022.07
CSA
Central England Co-operative
2020.06 - 2023.01