Ethan Cooper
Barnsley
Summary
Customer Consultant dedicated to providing quality care for ultimate customer satisfaction. Organised, detail oriented, and experienced in properly handling customer inquiries and transactions. Skilled in remaining calm and courteous during high-pressure situations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer consultant
Burrows Motor Company
Sheffield, South Yorkshire
2024.03 - Current
- Enhanced customer satisfaction by resolving queries swiftly and efficiently.
- Boosted company reputation for excellent service by addressing all customer concerns with empathy.
- Achieved high levels of client retention through professional, courteous interactions.
- Improved brand loyalty amongst customers by providing personalised solutions to their problems.
- Managed multiple tasks simultaneously to improve efficiency in a demanding environment.
- Directed efforts towards achieving set targets, boosting overall team performance significantly.
Customer Advisor
Boots Barnsley
Barnsley
2021.12 - 2024.03
- Customer orientated role as well as store operations
- Work within a team as well as independently and cover a series of tasks on a daily basis consisting of: - Handling customer queries - Handling transactions - Taking and booking in deliveries - Distributing products to location - Following and implementing new sales plans on a weekly basis Over the past few years i've had multiple achievements including: - Many weekly champions (most advantage card sign ups, highest percentage of ad card sales)
- This is particularly important to the company as it has a large focus around its ad card scheme
- - Secured a full time place after performing well over a stressful Christmas period as a temporary staff member
- - Constantly been on top of store and personal targets, and successfully completing all assigned tasks on time.
Education
GSCE -
Holy Trinity Barnsley
2013.06 - 2017.05
Extended Diploma In Games Design - undefined
Barnsley College Barnsley
2017.09 - 2019.05
Skills
- Customer service
- Sales expertise
- Conflict resolution
- Effective communication
- Time management
- Problem-solving
Personal Information
Title: Customer Advisor
Timeline
Customer consultant
Burrows Motor Company
2024.03 - Current
Customer Advisor
Boots Barnsley
2021.12 - 2024.03
Extended Diploma In Games Design - undefined
Barnsley College Barnsley
2017.09 - 2019.05
GSCE -
Holy Trinity Barnsley
2013.06 - 2017.05