Ethan Cook

- Worked closely with the general manager and central management team to provide an outstanding service within the leisure centre.

- Lead the operations team which comprises of lifeguards, senior recreational assistants and duty managers and ensure all staff are carrying out their tasks to and outstanding standard.

- Design rotas from part time to full time contracted staff and ensure the department is fully staffed on a day to day basis.

- Ensure all staff have the correct training and inductions before beginning work.

- Wrote and annually reviewed site specific risk assessments, safe systems of work and pool safety operations procedure and site safety operations procedure.

- Coordinate monthly meetings with the general manager and technical manager to discuss a variety of safety topics such as legionella control and external services.

- Designed daily, weekly and monthly audits for the operations team to carry out to check things such as equipment standard, opening and closing procedure.

- Taken the lead of fire safety by running staff fire training twice a year, ensuring fire fighting equipment remains in good standard, monthly checks of fire doors, weekly checks of the fire alarm and holding records of all staffs training.

- Carry out monthly staff training sessions for lifeguards at site and ensure all training records are up to date by designing site specific wall charts.

- Run NPLQ (National Pool Lifeguarding Qualification) courses which train people up to be fully qualified lifeguards.

- Assess NPLQ courses at different sites.

- I am also eligible to run and assess NRASTC (National Rescue Award for Swim Teachers and Coaches)

- Managed a leisure centre to ensure a safe and efficient running of the centre on a daily basis.

- Ensured my presence was known to staff and customers by communication and responding to complaints.

- Ensure all staff are completing their daily tasks to an outstanding standard.

- Carry out safety checks throughout the day to ensure staff and customers remain safe.

- Working closely with the duty manager to ensure safe and efficient running of the building on a day to day basis.

- Lead a team of lifeguards to ensure their daily tasks are carried out to an outstanding standard.

- Interact with customers and deal with complaints to ensure customer service standard is kept high.

- Complete rigging tasks such as setting up trampolines, gymnastics set ups and poolside sessions.

- Maintained a high level of supervision to ensure customers are safe and protected.

- Carried out first aids.

- Ensure the pool area and the rest of the leisure centre is kept clean to a high standard.

- Lead a team of up to 5 baristas to deliver outstanding customer service on a daily basis.

- Ensure stock is managed correctly.

- Trained new starters up to make drinks to the brand excellence standard.

- Respond to customer comments to achieve high customer standards.

- Lead staff meetings to ensure staff are up to date with changes in the company and target setting.