Ethan Clarke
Broughton Astley,Leicestershire
Summary
Dynamic professional with a strong foundation in direct sales techniques and customer relations, adept at inspiring motivation and achieving targets. Proven track record in customer retention and performance tracking, demonstrating resilience under pressure. Skilled in financial budgeting and competitor analysis, with a focus on enhancing customer service experiences. Committed to leveraging peer mentoring skills to drive team success and exceed organisational goals.
Overview
6
6
years of professional experience
Work history
Mcdonalds crew member
Mcdonalds
Leicester , leicestershire
07.2020 - 09.2022
- Provided personalised customer service fostering loyalty amongst clients.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Handled high-pressure situations calmly providing solutions promptly.
Event manager
NEOS hospitality
Cardiff, South Wales
09.2023 - 07.2024
- Implemented promotional strategies, increasing event visibility.
- Promoted seasonal offers to maximise event space bookings.
- Introduced rewards scheme which was nationally implemented
- Daily sales tracking
- Organised diverse team members, fostering a collaborative work environment.
- Created and distributed weekly rotas to all team members
Head of events and production
Pullup Recordings
Cardiff, south wales
09.2024 - 01.2025
- Ensured smooth running of all onsite operations during events.
- Utilised industry knowledge and trends for the advancement of company offerings.
- Conducted regular team briefings for clear direction and alignment.
- Coordinated cross-functional teams for successful project outcomes.
Team member
The Cooperative Food
Cardiff, South Wales
09.2024 - Current
- Conveyed product information effectively to customers, promoting sales.
- Achieved efficient workflow with proper time management.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Provided excellent customer service to enhance business reputation.
- Managed cash register transactions for accurate record keeping.
- Handled difficult customers, resulting in conflict resolution.
Head of sales
GemFest LTD
Cardiff, South Wales
01.2025 - Current
- Overall management of UK wide sales representatives.
- implemented UK wide rewards scheme.
- Executed strategic plans to achieve organisational goals.
- Streamlined internal processes to enhance operational efficiency.
- Increased brand visibility by implementing strategic sales initiatives.
- Achieved market dominance with innovative sales strategies.
- Managed 20 person nation wide team
Education
GCSEs -
Lutterworth college
Leicester 09/2015 - 03/2020
BTEC level 3 extended diploma - Sports coaching & excellence
Brooksby melton college
Leicester 09/2020 - 07/2022
BSc (Hons) Degree - Sports management
Cardiff Metropolitan University
Cardiff 09/2022 - 06/2026
Skills
- Inspiring motivation
- Direct sales techniques
- Peer mentoring
- Target achievement
- Resilient under pressure
- Financial budgeting
- Competitor analysis
- Customer retention
- Performance tracking
- Customer Service
- Customer relations
Affiliations
- Endurance sports
- Rugby
- Music production
Timeline
Head of sales
GemFest LTD
01.2025 - Current
Head of events and production
Pullup Recordings
09.2024 - 01.2025
Team member
The Cooperative Food
09.2024 - Current
Event manager
NEOS hospitality
09.2023 - 07.2024
Mcdonalds crew member
Mcdonalds
07.2020 - 09.2022
GCSEs -
Lutterworth college
09/2015 - 03/2020
BTEC level 3 extended diploma - Sports coaching & excellence
Brooksby melton college
09/2020 - 07/2022
BSc (Hons) Degree - Sports management
Cardiff Metropolitan University
09/2022 - 06/2026