Eszter Suranyi
Coatbridge
Summary
Driven professional with resilient approach to challenges, seeking to leverage strong analytical and problem-solving skills. Proven ability to adapt quickly and collaborate within diverse teams. Strong in time management, multitasking and organisation.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Digital Customer Specialist
Esure
Glasgow, Glasgow City
2019.12 - Current
- Delivered specialised guidance and assistance to peers on accounts-related queries.
- Contributed to team meetings and workshops, sharing knowledge and insights on billing process
- Coached colleagues in best practices for account oversight.
- Examined account discrepancies for prompt resolution.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained up-to-date industry knowledge through continuous professional development.
- Participated in training sessions for professional development.
Housekeeping manager
Premier Inn Hotel
Glasgow
2014.05 - 2019.05
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Streamlined inventory management to avoid shortages of essential supplies.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
Education
NVQ Level 3 - Certificate in Insurance
Chartered Insurance Institute
Glasgow, Glasgow City 2021.12 - 2023.07
Scottish Qualifications Certificate - Modern Apprenticeship in Providing Financial Services
SQA
Glasgow, Glasgow City 2021.09 - 2022.06
Bachelor of Science - Business Administration and Management
University of Szeged
Hungary 2008.09 - 2012.05
Skills
- Business systems expertise
- Results-driven mindset
- Meticulous approach
- Adaptive problem solving
- Workload prioritisation
Languages
English
Fluent
Hungarian
Native
Affiliations
- Yoga
- Psychology books
- Travelling
Timeline
NVQ Level 3 - Certificate in Insurance
Chartered Insurance Institute
2021.12 - 2023.07
Scottish Qualifications Certificate - Modern Apprenticeship in Providing Financial Services
SQA
2021.09 - 2022.06
Digital Customer Specialist
Esure
2019.12 - Current
Housekeeping manager
Premier Inn Hotel
2014.05 - 2019.05
Bachelor of Science - Business Administration and Management
University of Szeged
2008.09 - 2012.05