Summary
Overview
Work history
Education
Skills
Timeline
Generic
Eszter Pákozdi

Eszter Pákozdi

Lovasberény

Summary


Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Customer service representative

Emerson Process Management Kft.
Székesfehérvár
11.2023 - Current

Liaising with the company's partners via email and telephone, in English and Hungarian
• Procurement and inventory management in enterprise management system (Oracle)
• Handling incoming orders, administration of their documentation
• Serving customer needs
• Daily use of MS Office programs (Outlook, Excel, Word, PowerPoint)

Patient care coordinator

CMed Rehabilitációs és Diagnosztikai Központ
Székesfehérvár
02.2023 - 11.2023

• Preparing quotations
• Providing information to patients verbally, by phone and in writing
• Administrative assistance to the operating room and surgeons
• Invoicing and payment
• Compilation of necessary documentation

Customer service executive

Neumann Diagnostics Kft.
Budapest
08.2021 - 11.2022

• Providing professional information to patients verbally, in writing and by telephone
• Maintaining contact and coordination with partners verbally, in writing and by telephone
• Handling samples in accordance with regulations, organizing their transport
• Coordinating patients
• Invoicing - individuals and partners
• Performing administrative tasks
• Selling products/services
• Preparing reports; Excel, Word, Power point

Customer service officer

Takarékbank Zrt
Budapest
02.2020 - 08.2021

• Answering customer calls
• Making calls
• Providing professional information to customers
• Performing sales tasks
• Managing bank systems
• Active problem solving

Administrator

Cessio Követeléskezelő Zrt.
Budapest
05.2016 - 02.2017

Organizing and managing customer data
• Compiling and sending mail
• Instructing customers
• Facilitating communication between departments

Seller (as a student)

Promod Magyarország Kft.
Budapest
09.2015 - 05.2016

• Serving customers, taking payments
• Window dressing
• Putting together collections, keeping the sales area tidy

Education

Master of Arts - Archaeology

Eötvös Lóránd University
Budapest
09.2014 - 05.2016

Bachelor of Arts - Archaeology

University of Pécs
Pécs
09.2010 - 05.2014

Skills

  • B level English language exam
  • ECDL exam
  • Driving licence (B category)

Timeline

Customer service representative

Emerson Process Management Kft.
11.2023 - Current

Patient care coordinator

CMed Rehabilitációs és Diagnosztikai Központ
02.2023 - 11.2023

Customer service executive

Neumann Diagnostics Kft.
08.2021 - 11.2022

Customer service officer

Takarékbank Zrt
02.2020 - 08.2021

Administrator

Cessio Követeléskezelő Zrt.
05.2016 - 02.2017

Seller (as a student)

Promod Magyarország Kft.
09.2015 - 05.2016

Master of Arts - Archaeology

Eötvös Lóránd University
09.2014 - 05.2016

Bachelor of Arts - Archaeology

University of Pécs
09.2010 - 05.2014
Eszter Pákozdi