Summary
Overview
Work history
Education
Skills
Timeline
Generic
Eszter Pákozdi

Eszter Pákozdi

Lovasberény

Summary

Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Customer service representative

Emerson Process Management Kft.
Székesfehérvár
2023.11 - Current

Liaising with the company's partners via email and telephone, in English and Hungarian
• Procurement and inventory management in enterprise management system (Oracle)
• Handling incoming orders, administration of their documentation
• Serving customer needs
• Daily use of MS Office programs (Outlook, Excel, Word, PowerPoint)

Patient care coordinator

CMed Rehabilitációs és Diagnosztikai Központ
Székesfehérvár
2023.02 - 2023.11

• Preparing quotations
• Providing information to patients verbally, by phone and in writing
• Administrative assistance to the operating room and surgeons
• Invoicing and payment
• Compilation of necessary documentation

Customer service executive

Neumann Diagnostics Kft.
Budapest
2021.08 - 2022.11

• Providing professional information to patients verbally, in writing and by telephone
• Maintaining contact and coordination with partners verbally, in writing and by telephone
• Handling samples in accordance with regulations, organizing their transport
• Coordinating patients
• Invoicing - individuals and partners
• Performing administrative tasks
• Selling products/services
• Preparing reports; Excel, Word, Power point

Customer service officer

Takarékbank Zrt
Budapest
2020.02 - 2021.08

• Answering customer calls
• Making calls
• Providing professional information to customers
• Performing sales tasks
• Managing bank systems
• Active problem solving

Administrator

Cessio Követeléskezelő Zrt.
Budapest
2016.05 - 2017.02

Organizing and managing customer data
• Compiling and sending mail
• Instructing customers
• Facilitating communication between departments

Seller (as a student)

Promod Magyarország Kft.
Budapest
2015.09 - 2016.05

• Serving customers, taking payments
• Window dressing
• Putting together collections, keeping the sales area tidy

Education

Master of Arts - Archaeology

Eötvös Lóránd University
Budapest
2014.09 - 2016.05

Bachelor of Arts - Archaeology

University of Pécs
Pécs
2010.09 - 2014.05

Skills

  • B level English language exam
  • ECDL exam
  • Driving licence (B category)

Timeline

Customer service representative

Emerson Process Management Kft.
2023.11 - Current

Patient care coordinator

CMed Rehabilitációs és Diagnosztikai Központ
2023.02 - 2023.11

Customer service executive

Neumann Diagnostics Kft.
2021.08 - 2022.11

Customer service officer

Takarékbank Zrt
2020.02 - 2021.08

Administrator

Cessio Követeléskezelő Zrt.
2016.05 - 2017.02

Seller (as a student)

Promod Magyarország Kft.
2015.09 - 2016.05

Master of Arts - Archaeology

Eötvös Lóránd University
2014.09 - 2016.05

Bachelor of Arts - Archaeology

University of Pécs
2010.09 - 2014.05
Eszter Pákozdi