Eswari Selvaraj
Reading
Summary
Operations professional with over 8 years of experience in target-driven environments. Skilled in processing high volumes of casework while ensuring compliance with workflows and documentation standards. Expertise in confidentiality and GDPR regulations for sensitive information management. Proficient in Microsoft Office and adept at managing multiple systems to meet deadlines and quality targets.
Overview
12
12
years of professional experience
Work history
Sales Assistant
Cancer Research UK
Reading
2025.01 - 2026.02
- Processed transactions and donor information accurately while ensuring GDPR compliance.
- Conducted stock counts and inventory checks to maintain accurate system records and minimise discrepancies.
- Assisted with internal auditing processes by verifying financial transactions and stock accuracy according to company procedures.
- Documented stock movements and performed daily financial reconciliations clearly.
- Interacted professionally with customers face-to-face and over phone.
- Followed established operational workflows to aid smooth retail and administrative processes.
- Through proactive monitoring and stock control measures, reduced stock loss and theft by 80%.
- Increased weekend sales by 25% by optimising stock movement from warehouse and strategically merchandising high-quality items on display.
Clothing Manager
Poundland UK
Bracknell, Bracknell Forest
2021.09 - 2024.08
- Facilitated daily operational workflows while ensuring compliance with company standards and maintaining documentation accuracy.
- Guided team members in achieving performance targets and meeting service standards.
- Kept accurate reporting records and stock data according to internal procedures.
- Assisted customers with queries professionally while adhering to correct processes.
- Increased department sales by 15% through effective stock planning, merchandising strategy, and ensuring high-demand products were fully available during peak trading periods.
- Awarded Customer Excellence Award (2021)
Online Assistant
Sainsbury’s UK
Bracknell, Bracknell Forest
2019.06 - 2021.07
- Processed high volumes of online customer orders accurately and efficiently.
- Utilised handheld and internal systems to update case and order statuses in real-time.
- Assisted customers in resolving order discrepancies promptly.
- Achieved daily productivity targets in fast-paced environment.
Sales Floor Assistant
Primark UK
Watford, Hertfordshire
2018.10 - 2018.12
- Supported structured store operations and ensured accurate stock handling.
- Assisted customers in professional manner while adhering to company guidelines.
IT Service Desk Agent
Accenture India Pvt. Ltd
Chennai, India
2013.10 - 2018.02
- Assisted in logging over 35 tickets daily across various systems while ensuring clear documentation.
- Supported users via phone and email while maintaining compliance-ready records.
- Worked alongside escalation teams for timely ticket resolution within SLA.
- Achieved 70% first-contact resolution through structured troubleshooting processes.
- Maintained detailed case documentation for audit and compliance purposes.
- Communicated professionally via phone and email with over 2,000 users.
- Handled confidential corporate data in line with security policies.
- Recognised with Customer Service Excellence – On Spot and Best Team Performer awards.
Education
Bachelor of Commerce and Computer Applications - Commerce and Computer Applications
Sri Krishna Arts and Science College
Coimbatore, IndiaSkills
- Case processing and workflow management
- Attention to detail and data accuracy
- Confidential data handling (GDPR compliant)
- SLA and target-driven performance
- Written and verbal communication
- Multi-system navigation and CRM tools
- Quality assurance and compliance
- Remote work and self-management
- Microsoft Office (Excel, Word, Outlook)
- Team collaboration and professional communication
Awards & Honors
Customer Service Excellence – On the Spot Award (2014), Best Team Performer (2016), Customer Satisfaction Award (2017), Beyond Performance Award (2020), Customer Excellence Award (2021)
Additional information
- Right to work in the UK
- Reliable broadband and dedicated home workspace for remote work
- Flexible to work night shifts and weekends as per rota
Timeline
Sales Assistant
Cancer Research UK
2025.01 - 2026.02
Clothing Manager
Poundland UK
2021.09 - 2024.08
Online Assistant
Sainsbury’s UK
2019.06 - 2021.07
Sales Floor Assistant
Primark UK
2018.10 - 2018.12
IT Service Desk Agent
Accenture India Pvt. Ltd
2013.10 - 2018.02
Bachelor of Commerce and Computer Applications - Commerce and Computer Applications
Sri Krishna Arts and Science College