Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Esther Yaa Amoni
London,City of London
Summary
Overview
11
years of professional experience
8
years of post-secondary education
Work history
Blue Gallery Home and Office-Tarzan ENT. Ltd
Customer Service Representative&Marketing Officer
12.2014 - 06.2023
Job overview
- Researched competitors and demographics to compare and assess best marketing techniques.
- Attended marketing events and conferences to raise brand awareness.
- Engaged key audiences via social media channels using content generation and channel management.
- Screened and approved marketing campaigns and plans before implementation.
- Participated in department meetings to discuss new ideas for upcoming projects.
- Conduct market research to boost sales and entice more clients
- Write and present report to senior management
- Monitor market and consumer trends
- Created compelling marketing copy for print and digital formats, highlighting key selling points to increase sales.
- Analysed customer data and market trends to enhance product offerings.
- Selected advertising sites and media channels ideal and compatible with brand.
- Assisted in interviewing, hiring and training marketing staff members to adhere and maintain brand vision.
- Developed, implemented and maintained marketing policy to support objectives.
- Supported marketing manager in delivering successful campaign activity through drafting and fact-checking copy, sourcing imagery and producing video content.
- Enhanced engagement and improved conversion rates by advertising online.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Equatorial Healthcare Services
Sales Assistant
05.2013 - 09.2014
Job overview
- Responsible for sales of company's products, development and maintenance of good relationship with all key customers (e.gNestle, Olam, Tema Flours Mills, Shoprite as well as other customers within the Country
- Prepare regular sales report
- Maximizing Sales opportunities and ensuring that Sales target are exceeded
- Prepare a regular competitor analysis reports
- Preparing orders of company's products with QUICKBOOKS SOFTWARE
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Iman Mandi Educational Complex
School Administrator-National Service
09.2012 - 05.2013
Job overview
- Organised meeting bookings and prepared spaces and catering in advance.
- Oversaw activities and functions to maintain compliance with school policies.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Communicate with parents, regulatory bodies and the public
- Answered telephone and email enquiries promptly, signposting requested information.
- Processed room booking requests, invoices and payments for external hirers.
- Facilitated team building sessions to build rapport with staff.
- Managed conflict resolutions to maintain fostering school environment.
- Designed and managed educational programs suitable for student needs.
- Ordered stationary, first-aid, and sundries for well-maintained office suppl
Education
University of Cape Coast
BSc from Marketing
09.2016 - 09.2018
University overview
Accra Technical University
Higher National Diploma from Marketing
09.2009 - 06.2012
University overview
Wintech Professional Institute
Diploma from Computer Software
09.2008 - 03.2009
University overview
Christian Methodist Secondary
Certificate
09.2005 - 04.2008
University overview
Skills
- Communication
- Teaching and Coaching
- Promotions planning skills
- Pricing structures knowledge
- Copywriting abilities
- WordPress
- Print asset management
- Instagram account management
- Customer demographics understanding
- Workflow planning
- Database administration
- Relationship building
- Presentation design
- Well-organised
- Outstanding written and verbal communication
- Microsoft Office Specialist Certification
- Data entry
- Customer relations
- Administrative support
- Telephone skills
Languages
English
Fluent
Timeline
University of Cape Coast
BSc from Marketing
09.2016 - 09.2018
Customer Service Representative&Marketing Officer
Blue Gallery Home and Office-Tarzan ENT. Ltd
12.2014 - 06.2023
Sales Assistant
Equatorial Healthcare Services
05.2013 - 09.2014
School Administrator-National Service
Iman Mandi Educational Complex
09.2012 - 05.2013
Accra Technical University
Higher National Diploma from Marketing
09.2009 - 06.2012
Wintech Professional Institute
Diploma from Computer Software
09.2008 - 03.2009
Christian Methodist Secondary
Certificate
09.2005 - 04.2008
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