Esther Mclellan Newman
Leeds
Summary
A creative and diligent individual seeking an opportunity progressing with an innovative company. Maintaining a full-time position that offers professional challenges utilizing interpersonal skills, such as excellent time management and strong written and verbal communication. Considered myself to be confident, hardworking & friendly in approach, as well as a dependable employee with 100% attendance in all previous roles.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Waitress
Chef Shabbas Kitchen And Cocktails
9 2023 - Current
- Memorized permanent menu offerings and ingredients, seasonal fare and daily specials.
- Cultivating customer satisfaction by swiftly resolving conflicts or issues resulting in customer satisfaction in100% of instances.
- Delivered genuine hospitality and greeted customers upon arrival.
Bar Supervisor
Tjs Bar
04.2022 - 09.2026
- Memorized over 30 menu items in order to give customized recommendations to guests.
- Trained and supervised bar staff to deliver exceptional service to customers.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures in a timely manner.
Customer Service Representative
Concentrix
05.2020 - 11.2020
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day.
- Updated account information to maintain customer records.
- Analysed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Associate
Tk Maxx
10.2014 - 01.2020
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Scored 100% for 5 consecutive years in customer feedback scores.
Education
Bachelor of Arts - Textile Design
Leeds Arts University
Leeds 09.2019 - 06.2022
Level 3 Extended Diplomoa - Fashion And Textiles
Stroud School of Art
Stroud Gloucestershire 04.2001 -
High School Diploma -
Cheltenham Bournside School
Cheltenham, Gloucestershire 04.2001 -
Skills
Critical Thinking
undefinedTimeline
Bar Supervisor
Tjs Bar
04.2022 - 09.2026
Customer Service Representative
Concentrix
05.2020 - 11.2020
Bachelor of Arts - Textile Design
Leeds Arts University
09.2019 - 06.2022
Sales Associate
Tk Maxx
10.2014 - 01.2020
Level 3 Extended Diplomoa - Fashion And Textiles
Stroud School of Art
04.2001 -
High School Diploma -
Cheltenham Bournside School
04.2001 -
Waitress
Chef Shabbas Kitchen And Cocktails
9 2023 - Current
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