Esther Afriyie Owusu
Kumasi
Summary
Enthusiastic candidate with experience in customer service, cash handling, balancing drawers, and inventory management. Organized Candidate proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Care Representative
Scancom PLC (MTN)
10.2014 - Current
- In charge of mobile money transactions
- Processed customer transactions
- Restock items and taking inventory count
- Reconciliation of the money (electronic cash & physical cash)
- Recording and sales of company stocks
- Preparing daily, weekly and monthly report
- Educating customers on company products and services
- Up selling and cross selling company product to new and existing customers
- Processed customer transactions promptly, minimizing wait times
- Maintained in-depth knowledge of company products and services to provide appropriate recommendations to customers
- Maintained accurate records of customer transactions in line with company procedures and policies
- Maintaining a high level of customer satisfaction with a true desire to help customers.
Cashier
Kumasi Metropolitan Assembly(KMA)
08.2011 - 09.2012
- Count money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Preparing the commissions of revenue collectors
- Checking receipt and payment
- Recording daily transaction
- Issuing of receipt.
Accounts Office-Intern
Electricity Company Of Ghana(ECG)
06.2010 - 09.2010
- Prepared monthly closings by creating journal entries and reconciling accounts
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Completed financial reports, providing insight into performance, operations, and cash flow
- Recording of stores receipt voucher
- Recording of stores requisition voucher
- Reconciling the records kept at the workshop with the records in the system
- Pre-examination of all payment transaction
- Post-examination of payment.
Education
Bachelor of Technology (BTECH) - Computerized Accounting
Kumasi Technical University
Kumasi-Ghana09.2020
Higher National Diploma (HND) - Accounting
Kumasi Polytechnic
Kumasi-Ghana06.2011
Skills
- Cash Handling and Management
- Cash Counting
- Strong attention to details
- Active Listening
- Customer Service
- Good Communication
- Good customer relation
- Time Management
Communicationlanguage
- English
- Twi
Personal Information
Nationality: Ghanaian
Languages
Twi
Native language
English
Advanced
C1
Timeline
Cashier/Customer Care Representative
Scancom PLC (MTN)
10.2014 - Current
Cashier
Kumasi Metropolitan Assembly(KMA)
08.2011 - 09.2012
Accounts Office-Intern
Electricity Company Of Ghana(ECG)
06.2010 - 09.2010
Bachelor of Technology (BTECH) - Computerized Accounting
Kumasi Technical University
Higher National Diploma (HND) - Accounting
Kumasi Polytechnic
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