Esther Abraham

- Product Analyst

Client: IAG Loyalty (Collect Team)

• Collaborated with a team of 12 to organise and enhance product offerings.
• Maintained backlog integrity and ensured tickets met the team's definition of ready, improving cycle time.
• Led specific Scrum ceremonies, including refinement sessions.
• Conducted one-on-one sessions with team members and facilitated discussions with the Product Owner and Tech Lead, optimising efficiency and aligning with product goals.

- Product Analyst

Client: Floww

• Collaborated closely with the Scrum Master to lead the team to successful releases.
• Refined the backlog and crafted detailed, high-quality tickets and user stories.
• Identified inefficiencies and suggested process improvements to reduce operation backlogs.
• Led Scrum ceremonies, including refinement, planning, and retrospectives.
• Worked closely with each team member to enhance agile efficiency. Developed skills and confidence in client-facing roles through active engagement in team and client interactions.

- Junior Product Developer

Client: IAG Loyalty (Spend Team)

• Collaborated with a dynamic cross-functional team of 9 to drive product development.
• Actively engaged with senior developers to identify and resolve bugs during the development process.
• Developed proficiency in TypeScript and React, and utilised React Native to execute cleanup tasks.
• Ensured the codebase remained efficient, scalable, and aligned with project goals.
• Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.

• Collected and sorted data, distributing information to relevant business areas.
• Managed social media content and scheduling using Adobe and PowerPoint, enhancing organisational and creative skills.
• Utilised Excel and Microsoft Word for daily data management and reporting.
• Trained in CHARMS system for organising customer information databases.
• Planned and documented critical information, reporting client details via Excel.
• Project Managed agency website creation, developing problem-solving, communication, delegation, decision-making skills, and HTML/CSS knowledge.
• Assisted a senior manager, enhancing interpersonal, organisational, and communication skills.

• Mentored and supervised young people, delivering team-building exercises and life skills education.
• Supported and guided participants in planning and delivering a Social Action Project.
• Supervised young people on a residential basis and completed necessary paperwork.
• Developed key communication, leadership, teamwork, and time-management skills.
• Enhanced presentation and public speaking abilities through daily interactions with large groups.
• Demonstrated ability to effectively communicate ideas, guide clients, and build strong relationships.