Esther Wangari Matindi
Sales And Customer Service Manager
Doha
Summary
A diligent Sales Manager with extensive experience and a demonstrated track record of success. Possesses a robust self-drive and business acumen, coupled with refined interpersonal, problem-solving, and communication skills. Committed to building a career at the domain of Customer Care, Sales, and Business Management, leveraging a comprehensive skill set honed over years of professional development. Seeking opportunities within a challenging and dynamic environment conducive to long-term career progression and personal growth, with the aim of making a meaningful contribution to both the organization and the wider community.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Victoria's Secret & CO-M.H Alshaya Group.
02.2021 - 02.2024
- Ensuring optimal customer satisfaction and loyalty through the delivery of exceptional in-store experiences
- Proactively addressing and resolving customer inquiries and concerns at both the cash wrap and on the sales floor
- Overseeing store opening and closing procedures while providing comprehensive training and coaching to associates to support their personal and professional development
- Strategically planning and executing sales events and promotions to drive revenue and enhance brand positioning
- Managing workforce performance through systematic evaluation and implementation of development plans
- Maintaining robust inventory levels and visual merchandising standards to maximize sales potential
- Conducting regular stock reconciliations and fostering an ethical and supportive work environment to promote employee retention
- Collaborating with senior management to identify and implement continuous improvement strategies to surpass organizational objectives
- Achieving established KPI for company, regional team and individual performance through teamwork and focus on customers
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant Store Manager
Victoria's Secret & CO -M.H.Alshaya Group.
10.2019 - 02.2021
- Overseeing the daily operations of store opening and closing procedures, including management of the stock room to uphold brand standards
- Driving sales growth by providing continuous coaching to sales associates and exemplifying superior selling techniques to achieve predetermined targets
- Resolving customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managing financial transactions, including handling of the safe and banking procedures
- Conducting monthly stock reconciliations to ensure accurate inventory management
- Strategically planning and organizing daily coverage schedules for sales associates to optimize task completion and ensure comprehensive zone coverage.
Senior Sales Associate
Victoria's Secret & -M.H. Alshaya Group.
09.2016 - 09.2019
- Handling the reception, processing, and presentation of new merchandise in alignment with brand standards
- Providing attentive assistance to customers on the shop floor and in fitting rooms during peak periods to optimize their shopping experience
- Ensuring exceptional customer service at the cash wrap by efficiently and accurately processing transactions
- Proactively addressing and resolving customer inquiries and issues both at the cash wrap and on the sales floor
- Facilitating the training of new cash wrap associates and offering requisite support to ensure their proficiency
- Cultivating positive customer relationships through active listening, engagement, and promotion of ongoing promotions.
Business Development Manager
MAN'S WORLD BOUTIQUE
09.2013 - 03.2016
- Gained experience on the development of business, marketing and communication plans and operating budget and oversaw the same to ensure compliance and achievement of goals
- Maximized sale opportunities and maintained existing customers through excellent customer service to clients
- Reviewed periodic sales reports showing actual and potential sales, and areas of potential client base expansion.
Customer Service Manager
CLUB G BAR & RESTAURANT
11.2009 - 07.2013
- Ensured workplace safety and health standards compliance through the establishment and enforcement of organizational protocols and adherence to legal regulations
- Managed operational workflows by developing schedules, assigning and monitoring tasks, allocating resources, and implementing productivity benchmarks
- Proactively resolved operational challenges, maintained reference materials, and introduced new procedures to enhance efficiency
- Upheld quality service standards by enforcing adherence to customer service and quality benchmarks
- Prioritized customer satisfaction and loyalty by effectively addressing and resolving customer complaints
- Took ownership of team productivity and streamlined workflow processes to consistently achieve or surpass quality service objectives.
Sales Representative
KENYA COMMERCIAL BANK
04.2008 - 12.2008
- Greeted and engaged with customers, providing comprehensive information on various banking products and services
- Facilitated the account opening process and promoted credit card sales, as well as assisted customers with loan applications
- Orchestrated sales campaigns and promotional activities aimed at enhancing customer understanding and awareness of bank offerings.
Education
Diploma - Business Management and Administration
BLANES COLLEGE OF BUSINESS STUDIES & ADMINISTRATIONS
03.2001 - 05.2003
Skills
Business development and planning
Verbal and written communication
Product and service sales
Coaching and mentoring
Analytical problem solver
Goals and performance
Team Leadership
Strategic Planning
Proposal Development
Certification
06/01/19, 09/01/20, Alshaya Grow with us Program, Becoming a Professional
Alt Phone
+97466793056
Timeline
Sales Manager
Victoria's Secret & CO-M.H Alshaya Group.
02.2021 - 02.2024
Assistant Store Manager
Victoria's Secret & CO -M.H.Alshaya Group.
10.2019 - 02.2021
Senior Sales Associate
Victoria's Secret & -M.H. Alshaya Group.
09.2016 - 09.2019
Business Development Manager
MAN'S WORLD BOUTIQUE
09.2013 - 03.2016
Customer Service Manager
CLUB G BAR & RESTAURANT
11.2009 - 07.2013
Sales Representative
KENYA COMMERCIAL BANK
04.2008 - 12.2008
Diploma - Business Management and Administration
BLANES COLLEGE OF BUSINESS STUDIES & ADMINISTRATIONS
03.2001 - 05.2003