Esther Wangari Matindi
Sales And Customer Service Manager
Doha
Summary
A diligent Sales Manager with extensive experience and a demonstrated track record of success. Possesses a robust self-drive and business acumen, coupled with refined interpersonal, problem-solving, and communication skills. Committed to building a career at the domain of Customer Care, Sales, and Business Management, leveraging a comprehensive skill set honed over years of professional development. Seeking opportunities within a challenging and dynamic environment conducive to long-term career progression and personal growth, with the aim of making a meaningful contribution to both the organization and the wider community.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Victoria's Secret & CO-M.H Alshaya Group.
2021.02 - 2024.02
- Ensuring optimal customer satisfaction and loyalty through the delivery of exceptional in-store experiences
- Proactively addressing and resolving customer inquiries and concerns at both the cash wrap and on the sales floor
- Overseeing store opening and closing procedures while providing comprehensive training and coaching to associates to support their personal and professional development
- Strategically planning and executing sales events and promotions to drive revenue and enhance brand positioning
- Managing workforce performance through systematic evaluation and implementation of development plans
- Maintaining robust inventory levels and visual merchandising standards to maximize sales potential
- Conducting regular stock reconciliations and fostering an ethical and supportive work environment to promote employee retention
- Collaborating with senior management to identify and implement continuous improvement strategies to surpass organizational objectives
- Achieving established KPI for company, regional team and individual performance through teamwork and focus on customers
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant Store Manager
Victoria's Secret & CO -M.H.Alshaya Group.
2019.10 - 2021.02
- Overseeing the daily operations of store opening and closing procedures, including management of the stock room to uphold brand standards
- Driving sales growth by providing continuous coaching to sales associates and exemplifying superior selling techniques to achieve predetermined targets
- Resolving customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managing financial transactions, including handling of the safe and banking procedures
- Conducting monthly stock reconciliations to ensure accurate inventory management
- Strategically planning and organizing daily coverage schedules for sales associates to optimize task completion and ensure comprehensive zone coverage.
Senior Sales Associate
Victoria's Secret & -M.H. Alshaya Group.
2016.09 - 2019.09
- Handling the reception, processing, and presentation of new merchandise in alignment with brand standards
- Providing attentive assistance to customers on the shop floor and in fitting rooms during peak periods to optimize their shopping experience
- Ensuring exceptional customer service at the cash wrap by efficiently and accurately processing transactions
- Proactively addressing and resolving customer inquiries and issues both at the cash wrap and on the sales floor
- Facilitating the training of new cash wrap associates and offering requisite support to ensure their proficiency
- Cultivating positive customer relationships through active listening, engagement, and promotion of ongoing promotions.
Business Development Manager
MAN'S WORLD BOUTIQUE
2013.09 - 2016.03
- Gained experience on the development of business, marketing and communication plans and operating budget and oversaw the same to ensure compliance and achievement of goals
- Maximized sale opportunities and maintained existing customers through excellent customer service to clients
- Reviewed periodic sales reports showing actual and potential sales, and areas of potential client base expansion.
Customer Service Manager
CLUB G BAR & RESTAURANT
2009.11 - 2013.07
- Ensured workplace safety and health standards compliance through the establishment and enforcement of organizational protocols and adherence to legal regulations
- Managed operational workflows by developing schedules, assigning and monitoring tasks, allocating resources, and implementing productivity benchmarks
- Proactively resolved operational challenges, maintained reference materials, and introduced new procedures to enhance efficiency
- Upheld quality service standards by enforcing adherence to customer service and quality benchmarks
- Prioritized customer satisfaction and loyalty by effectively addressing and resolving customer complaints
- Took ownership of team productivity and streamlined workflow processes to consistently achieve or surpass quality service objectives.
Sales Representative
KENYA COMMERCIAL BANK
2008.04 - 2008.12
- Greeted and engaged with customers, providing comprehensive information on various banking products and services
- Facilitated the account opening process and promoted credit card sales, as well as assisted customers with loan applications
- Orchestrated sales campaigns and promotional activities aimed at enhancing customer understanding and awareness of bank offerings.
Education
Diploma - Business Management and Administration
BLANES COLLEGE OF BUSINESS STUDIES & ADMINISTRATIONS
2001.03 - 2003.05
Skills
Business development and planning
Verbal and written communication
Product and service sales
Coaching and mentoring
Analytical problem solver
Goals and performance
Team Leadership
Strategic Planning
Proposal Development
Certification
06/01/19, 09/01/20, Alshaya Grow with us Program, Becoming a Professional
Alt Phone
+97466793056
Timeline
Sales Manager
Victoria's Secret & CO-M.H Alshaya Group.
2021.02 - 2024.02
Assistant Store Manager
Victoria's Secret & CO -M.H.Alshaya Group.
2019.10 - 2021.02
Senior Sales Associate
Victoria's Secret & -M.H. Alshaya Group.
2016.09 - 2019.09
Business Development Manager
MAN'S WORLD BOUTIQUE
2013.09 - 2016.03
Customer Service Manager
CLUB G BAR & RESTAURANT
2009.11 - 2013.07
Sales Representative
KENYA COMMERCIAL BANK
2008.04 - 2008.12
Diploma - Business Management and Administration
BLANES COLLEGE OF BUSINESS STUDIES & ADMINISTRATIONS
2001.03 - 2003.05