Esther van-Es
London, England, United Kingdom,United Kingdom
Summary
Detail-oriented professional with expertise in returns and exchanges management, customer relationship management, and retail software proficiency. Skilled in handling difficult customers, executing promotions and discounts, and navigating customer databases to enhance service efficiency. Adept at electronic payment processing, maintaining calm under stress, and applying proactive listening to resolve issues effectively. Strong memory capacity and knowledge of cleaning procedures contribute to maintaining a well-organised retail environment. Committed to delivering exceptional customer experiences while supporting business goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Retail sales associate
Dyson
Sloane Square, London, England
2025.09 - 2026.01
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Handled cash transactions accurately maintaining financial integrity.
- Facilitated smooth checkout process, reducing wait times for customers.
- Supported marketing initiatives by setting up promotional displays.
- Advised customers on product selection based on their needs.
- Operated till systems correctly, ensuring accurate transactions.
- Provided product knowledge to customers for informed purchases.
- Contributed to sales targets through active promotion of products.
- Conducted inventory checks to ensure stock accuracy.
- Established rapport with customers through attentive listening and communication.
- Upheld company policies whilst interacting with customers and colleagues.
Waitress assistant
Bodean's Tower Hill
Tower of London, England
2025.03 - 2025.08
- Followed health regulations whilst handling food, promoting safe practices.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Enhanced dining experience through friendly interaction with customers.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Facilitated smooth operations by setting up tables and booths.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Assisted in food preparation, ensuring prompt service during busy times.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Informed kitchen staff regarding special order requirements.
Front of house team member
Dolce Dessert & Café
Catford, Lewisham
2023.06 - 2024.01
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Recommended menu items to guests, enhancing their dining experience.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
Waitress assistant
Canada Water Cafe
London, England
2022.04 - 2022.09
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Alleviated workload of wait staff through diligent assistance.
- Supported inventory management by maintaining accurate stock records of supplies.
- Enhanced customer service by promptly taking orders and delivering food.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
GCSEs -
Prendergast Ladywell School
London 2018.09 - 2023.06
A-Levels -
Nescot
Epsom, Surrey 2023.09 - 2025.05
Skills
- Returns and exchanges management
- Handling difficult customers
- Retail software proficiency
- Customer database navigation
- Promotions and discounts execution
- Electronic payment processing
- Customer relationship management
- Strong memory capacity
- Cleaning procedures knowledge
- Proactive listening
- Calm under stress
Timeline
Retail sales associate
Dyson
2025.09 - 2026.01
Waitress assistant
Bodean's Tower Hill
2025.03 - 2025.08
A-Levels -
Nescot
2023.09 - 2025.05
Front of house team member
Dolce Dessert & Café
2023.06 - 2024.01
Waitress assistant
Canada Water Cafe
2022.04 - 2022.09
GCSEs -
Prendergast Ladywell School
2018.09 - 2023.06