Esther Richards
Mold,Flintshire
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers, colleagues and insurance companies while delivering quality service. Agile individual with excellent communication and customer service skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Insurance Account Executive
Fuw Insurance Services
Ruthin, Denbighshire
10.2013 - Current
- Responsible for an Insurance Portfolio of over £900,000 GPI and 1000+ clients.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered high level of service to clients to maintain relationships for future business opportunities..
- Established cordial relationships with internal and external contacts to boost rapport.
- Communicated with clients to gauge satisfaction of services and meet needs.
- Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
- Maximised sales opportunities by converting enquiries into sales.
- Met with clients regularly to discuss insurance needs and answer any questions regarding chosen policies.
- Worked with clients to determine correct coverage levels and options for coverage.
- Exhibited positive brand ethos and integral values in internal and external correspondence.
- Collaborated with insurance underwriters and other agents in creating packages suited to client needs.
- Handled insurance queries from quotation stage to renewal.
- Drove business growth by cross-selling and up-selling products, leading to better profit margins.
- Reviewed new insurance products from carriers to determine suitability for client needs.
- Generated increase in new clients by proactively contacting previous quotes and lapsed clients.
Retail Assistant Manager
Monsoon Accessorize
Chester, Cheshire
05.2005 - 10.2013
- Coached and developed a team of 20+ sales assistants to consistently exceed sales target KPIs.
- Consistently inspired sales team to deliver exceptional customer service through weekly service meetings and product training.
- Toured sales floor regularly, assessing and improving daily operations.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Developed team's product knowledge, resulting in increased store sales.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
- Conducted staff appraisals and promoted ongoing professional development.
Education
Bachelor of Arts - Communication Studies
University of Chester
Chester 09.2002 - 05.2005
Skills
Customer Liaison
Time Management
Organisational Skills
Industry Trends
Business Administration
Leadership Skills
Languages
English
Native
Welsh
Upper intermediate
Affiliations
- Chartered Insurance Institute - Member since 2016
- British Gymnastics Academy (Club Women's Artistic Judge and Tumbling Judge) - Member since 2022
Certification
- Certified - CII (Chartered Insurance Institute) since 2016
- Studying for my Diploma in Insurance - Dip CII - Currently
Timeline
Insurance Account Executive
Fuw Insurance Services
10.2013 - Current
Retail Assistant Manager
Monsoon Accessorize
05.2005 - 10.2013
Bachelor of Arts - Communication Studies
University of Chester
09.2002 - 05.2005
Similar Profiles
Lisa Mack ThornburgLisa Mack Thornburg
Account Manager at Commercial Risk Insurance / Thornburg Insurance ServicesAccount Manager at Commercial Risk Insurance / Thornburg Insurance Services
Christopher DiTommasoChristopher DiTommaso
Sales Executive at Patriot Growth Insurance Services (NXG Insurance)Sales Executive at Patriot Growth Insurance Services (NXG Insurance)
Kelly PullenKelly Pullen
Associate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of CanadaAssociate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of Canada
Freya MolyneuxFreya Molyneux
Customer Service Work Experience at Russell IPMCustomer Service Work Experience at Russell IPM
Rose Iris TwiggRose Iris Twigg
Volunteer support worker at NEWCISVolunteer support worker at NEWCIS